Call Center Agent – Customer Care

Neksjob Philippines; Pampanga; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Professional development

Job summary

Neksjob Philippines is seeking a Call Center Agent – Customer Care to join our team. The ideal candidate has at least 1 year of call center experience and can provide excellent customer assistance while resolving concerns promptly.

You will handle inquiries, manage records, and contribute to achieving high customer satisfaction and performance goals through professional, patient service and strong communication.

Qualifications

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Professional, patient, and reliable.
• Good problem-solving abilities.

Responsibilities

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Skills

Call center experience

Customer service

Communication skills

Problem-solving

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – Customer Care

Experienced Call Center Agent dedicated to providing excellent customer assistance and resolving concerns in a timely and professional manner. Builds positive customer relationships while ensuring quality service.

Key Responsibilities:

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Professional, patient, and reliable.