Experienced Call Center Agent

Neksjob Philippines; Pampanga; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity plan

Commission

Performance bonus

Incentives

Training and career development

Job summary

Neksjob Philippines is seeking a customer-focused Call Center Agent to join our team. The role requires handling inquiries, resolving concerns, and providing accurate, timely assistance across channels in a fast-paced setting.

You'll work with a professional team, meet performance targets, maintain data integrity in the CRM, and participate in ongoing training and career development opportunities offered by the company.

Qualifications

• 1–2 years of call center or related experience.
• Excellent verbal and written communication.
• Problem-solving and critical-thinking abilities.
• Customer-oriented with a positive attitude.
• Ability to work under pressure and handle difficult customers.
• Strong computer skills and CRM familiarity.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, and requests with accuracy.
• Resolve issues promptly while maintaining professionalism.
• Provide accurate product, policy, and procedure information.
• Document interactions and resolutions in the system.
• Follow call handling procedures and quality standards.
• Meet or exceed performance targets for satisfaction, attendance, and productivity.
• Escalate complex concerns to the appropriate department.
• Perform follow-up calls to ensure proper resolution.
• Maintain confidentiality of customer information.
• Adapt to fast-paced environments and customer situations.

Skills

Excellent communication skills

Customer-focused

Problem-solving

Teamwork

Multitasking

Tools

CRM systems

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview

We are looking for an experienced and customer-focused Call Center Agent to join our team. The ideal candidate has excellent communication skills, a strong customer service mindset, and proven experience handling customer inquiries, resolving concerns, and providing accurate and timely assistance.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide excellent customer service by addressing customer inquiries, concerns, and requests.
• Resolve customer issues promptly while maintaining a positive and professional attitude.
• Provide accurate information regarding products, services, policies, and procedures.
• Document customer interactions, concerns, and resolutions accurately in the company’s system.
• Follow established call handling procedures, quality standards, and company policies.
• Meet or exceed individual and team performance targets, including customer satisfaction, attendance, and productivity goals.
• Escalate complex or unresolved concerns to the appropriate department or supervisor.
• Perform follow-up calls when necessary to ensure customer concerns are properly resolved.
• Maintain confidentiality and handle customer information responsibly.
• Adapt to different customer situations and maintain professionalism in a fast-paced environment.

Qualifications

• At least 1-2 years of experience in a call center, customer service, or related role.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking abilities.
• Customer-oriented with a positive and professional attitude.
• Ability to work under pressure and handle difficult customers professionally.
• Strong computer skills and familiarity with CRM or call center systems.
• Ability to multitask and manage time effectively.
• Willingness to work on shifting schedules, weekends, and holidays when required.
• Ability to work independently as well as part of a team.

Preferred Skills

• Experience in handling high-volume inbound or outbound calls.
• Experience with customer service, sales, technical support, or collections.
• Knowledge of CRM and ticketing systems.
• Strong attention to detail and documentation skills.
• Previous experience meeting call center KPIs and performance metrics.

What We Offer

• Performance incentives
• Training and career development opportunities
• Supportive and professional work environment
• Opportunities for career advancement
• Employee benefits based on company policy