Call Center Agent – Customer Care

Neksjob Philippines; Pasig; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines in Pasig seeks an on-site Call Center Agent – Customer Care with 1-3 years of experience and a High School diploma. This role focuses on delivering excellent customer support and resolving issues promptly, while maintaining accurate customer records and achieving satisfaction targets.

As a dedicated professional, you will handle inquiries, address complaints, provide solutions, and follow up to ensure concerns are resolved.

Qualifications

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Professional, patient, and reliable.

Responsibilities

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Skills

Customer service

Communication skills

Problem solving

Professionalism

Patience

Education

High School

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – Customer Care

Experienced Call Center Agent dedicated to providing excellent customer assistance and resolving concerns in a timely and professional manner. Builds positive customer relationships while ensuring quality service.

Key Responsibilities:

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Professional, patient, and reliable.