Call Center Agent – Customer Care

Neksjob Philippines; Pasay; On-site; PHP 240,000 - 320,000; Full time

Job summary

NeksJob Philippines is seeking a driven Call Center Agent – Customer Care to join our team in Pasay. You will provide friendly, professional assistance to customers, resolve inquiries, and build positive relationships while maintaining high service quality.

The ideal candidate has at least 1 year in a call center, strong communication and listening skills, and a patient, reliable approach. You will handle complaints, offer solutions, and follow up to ensure customer satisfaction.

Qualifications

• 1+ year of call center experience required.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and active listening.
• Professional, patient and reliable personality.

Responsibilities

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Active listening

Job description

Call Center Agent – Customer Care

Experienced Call Center Agent dedicated to providing excellent customer assistance and resolving concerns in a timely and professional manner. Builds positive customer relationships while ensuring quality service.

Key Responsibilities:

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Active listening skills.
• Professional, patient, and reliable.