Inbound Call Center Agent

Neksjob Philippines; Ilocos Sur; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an experienced Call Center Agent to handle incoming customer calls, resolve inquiries, and assist with account concerns and service requests. You will ensure accurate information and timely resolution while maintaining high-quality service.

Responsibilities include verifying customer data, addressing complaints, and documenting interactions in line with company policies. Opportunities for performance-based incentives and professional growth are available.

Qualifications

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.
• Basic computer skills.
• Ability to handle high-volume calls.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Call center experience

Customer service

Problem-solving

High-volume calls handling

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.
• Basic computer skills.
• Ability to handle high-volume calls.