Call Center Agent – General Customer Support

Neksjob Philippines; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is seeking a Call Center Agent – General Customer Support to handle inbound and outbound calls, assist with customer inquiries, and resolve account concerns. You will strive to provide accurate information while maintaining high service quality in a fast-paced environment.

The role emphasizes customer focus, effective communication, and the ability to manage multiple tasks while delivering efficient support and meeting performance targets.

Qualifications

• At least 1 year of call center experience.
• Strong communication and customer service skills.
• Good problem-solving and active listening abilities.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Skills

Call center experience

Communication skills

Problem solving

Active listening

Typing speed

Multitasking under pressure

Job description

Call Center Agent – General Customer Support

Call Center Agent – General Customer Support

Experienced Call Center Agent responsible for managing customer calls, assisting with inquiries, resolving concerns, and providing efficient customer support. Able to work in a fast-paced environment while maintaining accuracy and professionalism.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.