Inbound Call Center Agent

Neksjob Philippines; Pangasinan; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an experienced Call Center Agent to handle incoming customer calls, assist with inquiries, account concerns, and service requests, and ensure timely resolutions. You will verify and update customer information, document interactions, and follow company policies.

Requirements include at least 1 year in a call center and strong customer service and problem-solving skills. The role offers incentives such as an Equity Incentive Plan, Commission, and other incentives as

Qualifications

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Call center experience

Customer service

Problem solving

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.

Some of our features may not work properly on your device.