Call Center Agent – Account Support

Neksjob Philippines; Pasig; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is seeking an Experienced Call Center Agent to join our on-site team in Pasig. You will assist customers with account-related concerns, process requests, verify information, and explain policies while maintaining data accuracy and security.

Candidates should have at least 1 year of call center experience, strong communication and attention to detail, basic computer and data-entry skills, and a professional, trustworthy demeanor.

Qualifications

• At least 1 year of call center experience.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Basic computer and data-entry skills.
• Professional and trustworthy demeanor.

Responsibilities

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Skills

Customer service

Communication

Attention to detail

Data entry

Professionalism

Call center experience

Education

High School diploma

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with account-related concerns, requests, transactions, and information updates. Provides reliable support while protecting customer information and maintaining service quality.

Key Responsibilities:

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.