Inbound Call Center Agent

Neksjob Philippines; Ilocos Norte; On-site; PHP 179,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjobs Philippines is seeking an Experienced Call Center Agent to join our customer care team. You will handle incoming calls, verify and update customer information, and document all interactions for accurate records.

We value excellent service, problem-solving skills, and at least 1 year of call center experience. You will follow company policies, provide effective solutions, and contribute to high customer satisfaction in a fast-paced environment in Ilocos Norte.

Qualifications

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Call center experience

Customer service

Problem solving

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.

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