Call Center Agent – Account Support

Neksjob Philippines; Cavite City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an Experienced Call Center Agent for an on-site role in Cavite. You will assist customers with account-related concerns, process requests, and update information while protecting customer data and maintaining service quality.

Responsibilities include guiding customers through policies, resolving issues efficiently, and keeping accurate records. Requires 1 year in call center settings and solid communication skills.

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.

Responsibilities

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Skills

Call center experience

Communication skills

Attention to detail

Data-entry

Professional and trustworthy

Education

High school / Senior High School

Tools

Basic computer skills

Job description

On-site - Cavite 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Experienced Call Center Agent responsible for assisting customers with account-related concerns, requests, transactions, and information updates. Provides reliable support while protecting customer information and maintaining service quality.

Key Responsibilities:

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development