Call Center Agent – Account Support

Neksjob Philippines; Rizal; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an on-site Call Center Agent in Rizal with 1-3 years of experience to join our team. The role focuses on assisting customers with account-related concerns, processing transactions, and updating information while safeguarding customer data.

Ideal candidates have strong communication and customer service skills, meticulous attention to detail, and reliable data-entry abilities. This full-time position offers opportunities for professional growth and performance-based

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.

Responsibilities

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Skills

Call center experience

Communication skills

Customer service

Attention to detail

Data entry

Professional and trustworthy

Education

High School Diploma

Job description

On-site - Rizal 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Experienced Call Center Agent responsible for assisting customers with account-related concerns, requests, transactions, and information updates. Provides reliable support while protecting customer information and maintaining service quality.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Key Responsibilities

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Required Qualifications & Skills

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.