Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing firm in Taguig is seeking individuals for a customer service role that involves handling calls, preparing reports, and ensuring patient satisfaction. Candidates should have at least 6 months of BPO experience and strong communication skills. This is an on-site position requiring flexibility in scheduling.

Qualifications

• High school graduate or above with at least 6 months of BPO experience.
• Willingness to work a flexible, shifting schedule.
• Must be able to work on-site.

Responsibilities

• Handle incoming phone calls and respond to online inquiries.
• Prepare and send patient letters/reports.
• Submit cases to the Department of Health (DOH).
• Comply with all HIPAA regulations.

Skills

Strong written and verbal communication skills

Excellent listening abilities

Ability to handle phone calls effectively

Passion for delivering quality customer service

Education

High school graduate, senior high school graduate, or college-level education

Associate degree holder

Job description

Responsibilities

• Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention


• Prepare and send patient letters/reports


• Attach clinical documents to patient charts


• Submit cases to the Department of Health (DOH) via fax or online portal


• Email medical reports requested by patients


• Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits


• Comply with all HIPAA regulations and guidelines

Qualifications

• High school graduate, senior high school graduate, associate degree holder, or college-level education


• With at least 6 months of BPO experience


• Strong written and verbal communication skills


• Excellent listening abilities


• Passion for delivering quality customer service and ensuring patient satisfaction


• Ability to handle phone calls effectively


• Willingness to work a flexible, shifting schedule


• Willing to work on-site in Market! Market! Bonifacio Global City, Taguig