Healthcare Customer Service Representative - Spanish Speaking

TechNerds Solutions Inc.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Engagement activities

Job summary

TechNerds Solutions Inc. is seeking a Healthcare Customer Service Representative – Spanish to join our Pasig team.

This role focuses on patient support, appointment coordination, and accurate medical documentation for our healthcare practice, interacting with Spanish-speaking patients and maintaining compliant records. Responsibilities include handling calls to schedule or adjust visits, communicating care models, managing confidential information, and ensuring timely EHR updates.

Qualifications

• At least 12 months Spanish-speaking experience in a BPO or similar.
• Strong communication skills in both Spanish and English.
• Excellent verbal communication and active listening skills.
• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail when handling patient information.
• Ability to manage appointment scheduling, patient follow-ups, and multiple administrative tasks.
• Proficiency in data entry and general computer applications.
• Experience with Electronic Health Record (EHR) systems is an advantage.
• Ability to handle confidential patient information with professionalism and discretion.
• Ability to work independently while coordinating effectively with internal teams.
• Willing to work night shift schedule.
• Willing to work onsite at 6th floor, Tower 1, Rockwell Business Center Ortigas, Pasig City.

Responsibilities

• Handle inbound and outbound calls to schedule appointments for new patients, confirm upcoming visits, and manage scheduling changes for existing patients.
• Clearly communicate the company's care model, team structure, and the benefits of independent or specialized care groups compared to large hospital systems.
• Professionally manage challenging or difficult conversations while maintaining a positive tone, building trust, and preserving patient relationships.
• Complete callback reports and proactively contact patients to encourage re-engagement and resume care when appropriate.
• Manage lead intake by contacting approved leads, scheduling appointments, and gathering all required case information.
• Collect and document relevant case details, including attorney information, workers' compensation data, and auto accident information.
• Accurately enter patient and case information into the Electronic Health Record (EHR) system.
• Collect and document patient histories while establishing rapport during intake and follow-up communications.
• Receive, review, and distribute incoming faxed reports and documentation to the appropriate internal departments or team members.
• Prepare and proofread patient history documentation to ensure completeness and accuracy.
• Submit patient records for internal review and enter finalized information into the EHR system.
• Perform other duties and responsibilities as assigned.

Skills

Bilingual Spanish/English

Customer service

Communication

Data entry

Organizational skills

Tools

EHR systems

Job description

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE – SPANISH

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent!

Role Overview

We are looking for a Healthcare Customer Service Representative – Spanish to join our team.

This role is responsible for providing patient support and administrative assistance to a healthcare practice by handling patient inquiries, managing appointments, coordinating patient intake, and maintaining accurate medical records. The successful candidate will communicate with Spanish‑speaking patients, build positive patient relationships, and ensure the accurate collection and documentation of patient information while supporting the smooth delivery of healthcare services.

Main Responsibilities

• Handle inbound and outbound calls to schedule appointments for new patients, confirm upcoming visits, and manage scheduling changes for existing patients.
• Clearly communicate the company's care model, team structure, and the benefits of independent or specialized care groups compared to large hospital systems.
• Professionally manage challenging or difficult conversations while maintaining a positive tone, building trust, and preserving patient relationships.
• Complete callback reports and proactively contact patients to encourage re‑engagement and resume care when appropriate.
• Manage lead intake by contacting approved leads, scheduling appointments, and gathering all required case information.
• Collect and document relevant case details, including attorney information, workers' compensation data, and auto accident information.
• Accurately enter patient and case information into the Electronic Health Record (EHR) system.
• Collect and document patient histories while establishing rapport during intake and follow‑up communications.
• Receive, review, and distribute incoming faxed reports and documentation to the appropriate internal departments or team members.
• Prepare and proofread patient history documentation to ensure completeness and accuracy.
• Submit patient records for internal review and enter finalized information into the EHR system.
• Perform other duties and responsibilities as assigned.

Requirements

• At least 12 months Spanish‑speaking experience in a BPO or similar.
• Strong communication skills in both Spanish and English.
• Excellent verbal communication and active listening skills, with the ability to handle patient inquiries and challenging conversations professionally.
• Strong customer service and interpersonal skills, with the ability to establish rapport and maintain positive patient relationships.
• Excellent organizational skills and attention to detail when handling patient information and medical documentation.
• Ability to manage appointment scheduling, patient follow‑ups, and multiple administrative tasks efficiently.
• Proficiency in data entry and general computer applications.
• Experience with Electronic Health Record (EHR) systems is an advantage.
• Ability to handle confidential patient information with professionalism and discretion.
• Ability to work independently while coordinating effectively with internal teams.
• Willing to work on a night shift schedule.
• Willing to work onsite at 6th floor, Tower 1, Rockwell Business Center Ortigas, Pasig City (beside The Medical City).