Patient Care Line (Day Shift & Onsite)

Shinagawa LASIK & Aesthetics Center Corp.; Eastern Manila District; In loco; PHP 290.000 - 424.000; Tempo pieno

Descrizione del lavoro

Shinagawa LASIK & Aesthetics Center Corp. in Ortigas Center, Pasig City, seeks a seasoned call center specialist to handle inbound inquiries, bookings, and patient support across social channels and the booking platform.

You will schedule consultations and procedures, upsell services, and ensure high patient satisfaction through clear guidance and timely follow-up. The role requires 1–2 years in a call center, excellent communication, active listening, and negotiation skills, with on-site work

Competenze

• Minimum 1–2 years of call center experience.
• Outbound sales experience is a strong advantage.
• Excellent communication, active listening, and negotiation skills.

Mansioni

• Address patient inquiries, feedback, and complaints across social media channels and the booking platform, escalating complex issues when necessary.
• Schedule and manage appointments for consultations, surgeries, and procedures.
• Build strong patient relationships by providing accurate guidance on treatments and services.
• Monitor daily inbound performance to deliver actionable insights for marketing and sales teams.
• Convert qualified patient inquiries into confirmed bookings and sales.
• Make 20-30 daily outbound calls to leads to introduce services and drive high-conversion appointment bookings.
• Handle patient objections effectively and cross-sell/upsell services.
• Conduct post-care satisfaction surveys and generate new client referrals.
• Perform additional tasks assigned by management as needed.

Conoscenze

Communication skills

Active listening

Negotiation

Formazione

College Degree / Vocational Diploma

Senior High School Graduate with relevant call center experience

Descrizione del lavoro

JOB QUALIFICATIONS

• Education: College Degree / Vocational Diploma (any field) OR Senior High School Graduate with relevant call center experience.

• Experience: Minimum 1 to 2 years of call center experience required. Prior background in outbound sales and upselling is a strong advantage.

• Skills: Excellent communication, active listening, and negotiation skills.

• Location: Must be willing to work on-site in Ortigas Center, Pasig City.

JOB DESCRIPTION

• Inbound

  • Professionally address patient inquiries, feedback, and complaints across social media channels and the booking platform, escalating complex issues when necessary.

  • Schedule and manage appointments for consultations, surgeries, and procedures.

  • Build strong patient relationships by providing accurate guidance on treatments and services.

  • Monitor daily inbound performance to deliver actionable insights for marketing and sales teams.

  • Convert qualified patient inquiries into confirmed bookings and sales.

• Outbound

  • Make 20-30 daily outbound calls to leads to introduce services and drive high-conversion appointment bookings.

  • Handle patient objections effectively and cross-sell/upsell services.

  • Conduct post-care satisfaction surveys and generate new client referrals.

  • Perform additional tasks assigned by management as needed.