Call Center Agent

XMC BPO Manila; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare service provider in Cebu is seeking a Licensed Nurse or Nursing Graduate to manage patient inquiries and assist with appointment scheduling. Responsibilities include educating patients about health programs and resolving complaints. Ideal candidates must have strong English communication skills and be willing to work onsite. This position offers a rotational shift schedule.

Qualifications

• Candidate must be at least 18 years of age.
• Must have a medical background.
• Willing to work onsite in Cebu.

Responsibilities

• Handling inquiries from patients and insurance companies.
• Assisting with appointment scheduling and prescription refills.
• Educating patients about health programs.

Skills

English communication skills

Computer navigation skills

Customer service

Education

Licensed Nurse or Nursing Graduate

Job description

Responsibilities

• Handling inquiries from patients, insurance companies, and healthcare providers.


• Assisting with appointment scheduling, prescription refills, and insurance verifications.


• Managing and resolving customer complaints while maintaining patient confidentiality.


• Educating patients about health programs and preventative care.


• Collaborating with billing departments to address billing inquiries and disputes.


• Maintaining accurate records in customer relationship management (CRM) systems.

Qualifications

• Candidate must be at least 18 years of age.


• Must be a Licensed Nurse or Nursing Graduate or at least have any Medical background


• Basic computer navigation skills.


• Candidate must have good English communication skills


• Can work in flexible schedules


• Willing to work onsite, Cebu

License/Certification

• Nursing license (Preferred)

Schedule

• Rotational shift


• Shift system