Health Care Coordinator - Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Job summary

A recruitment outsourcing firm is seeking candidates for a role involving patient inquiries management via phone and email. The position supports appointment scheduling, referrals, and maintains HIPAA-compliant patient records. Ideal candidates include high school graduates and those with strong communication skills. No prior experience is necessary, making this an excellent opportunity for fresh graduates. The job is based onsite in McKinley, Taguig, Philippines.

Qualifications

• Strong communication skills required.
• High school graduation or equivalent is acceptable.
• No prior experience necessary, though preferred.

Responsibilities

• Respond to patient inquiries via phone and email, including appointment scheduling and confirmations.
• Support referrals, pre-authorization processes, and follow-up communications.
• Maintain accurate patient records while ensuring full HIPAA compliance.
• Prepare, generate, and distribute medical reports.

Skills

Strong communication skills

Phone & email handling

Education

High school graduates, college undergraduates, and degree holders

College undergraduates

Degree holders

Job description

Your Role:

• Respond to patient inquiries via phone and email, including appointment scheduling and confirmations
• Support referrals, pre-authorization processes, and follow-up communications
• Maintain accurate patient records while ensuring full HIPAA compliance
• Prepare, generate, and distribute medical reports

Job Requirements

• High school graduates, college undergraduates, and degree holders
• No experience needed — previous experience is an advantage
• Strong communication skills required
• Onsite work setup located in McKinley, Taguig