Call Center Agent

JetSon Manpower Agency; Pasay; On-site; PHP 167,400 - 223,200; Full time

Job summary

A staffing agency in Metro Manila is looking for enthusiastic individuals to handle inbound and outbound calls. Responsibilities include assisting customers, managing complaints, and documenting interactions. Candidates should have a High School diploma, possess strong communication skills, and show a willingness to learn in a fast-paced environment.

Qualifications

• 0-1 years of experience preferred.
• Ability to multitask and manage time effectively.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information and assistance to customers.
• Manage customer complaints and queries with empathy.
• Document customer interactions in the CRM system.
• Work collaboratively with team members to meet goals.

Skills

Strong communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate information and assistance to customers regarding products and services.
• Manage customer complaints and queries with patience and empathy.
• Document customer interactions and feedback in the CRM system.
• Work collaboratively with team members to meet performance goals.

Requirements

• Educational Qualifications:High School diploma or equivalent
• Experience Level:0–1 years
• Skills and Competencies:Strong communication and interpersonal skills
• Responsibilities and Duties:Ability to multitask and manage time effectively
• Qualities and Traits:Positive attitude and willingness to learn
• Working Conditions:Comfortable working in a fast-paced environment