Call Center Agents Hiring

Recruitify_HR; Quezon; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading recruitment firm is seeking an experienced customer service representative in Palawan, Philippines. The role involves providing outstanding customer support over the phone, resolving inquiries, and documenting interactions. The ideal candidate will have a bachelor's degree and at least 13 years of experience in a call center environment, showcasing strong communication skills. Join a dynamic team and help enhance customer experience in a fast-paced setting.

Qualifications

• 13 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment.
• Patience and a customer-oriented mindset.

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.

Skills

Strong communication skills

Interpersonal skills

Proficiency in call center software

Education

Bachelor's degree in a relevant field

Job description

Description

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 13 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using call center software and databases.
• Qualities and Traits: Patience and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.