Call Center Agent

Miranda HR; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Miranda HR in Metro Manila is seeking a entry-level Customer Service Associate to support inquiries via phone, email, and chat.

You will provide accurate information, troubleshoot issues, and maintain customer records, working with a collaborative team to deliver efficient service. English proficiency and strong interpersonal skills are essential, with familiarity using Salesforce and other CRM tools.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: 0–2 years.
• Strong customer service and communication skills.
• Proficient in English language.
• Familiarity with Salesforce and other CRM tools.
• Strong problem-solving and organizational skills.
• Effective interpersonal skills and ability to work in a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshoot issues.
• Maintain and update customer accounts in the system.
• Collaborate with team members to ensure efficient service.
• Upsell or cross-sell products when appropriate to meet customer needs.

Skills

Customer service

Communication skills

English language

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshoot issues to enhance customer satisfaction.
• Maintain and update customer accounts within the system.
• Collaborate with team members to ensure efficient service delivery.
• Upsell or cross-sell products when appropriate to meet customer needs.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Strong customer service and communication skills
• Skills and Competencies:Proficient in English language
• Skills and Competencies:Familiarity with Salesforce and other CRM tools
• Qualities and Traits:Strong problem-solving and organizational skills
• Qualities and Traits:Effective interpersonal skills and ability to work in a team