Call Center Agent

Sagility Iloilo; Iloilo City; Presencial; PHP 223 200 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20% Night differential

HMO coverage for employee upon Day 1

Life and Accident Insurance

Annual increase based on performance

Resumo da oferta

A customer service company in Iloilo City seeks a representative to manage inbound calls, assist customers with inquiries, and resolve issues. The role requires a Bachelor's degree and at least a year of customer service experience. Successful candidates will demonstrate strong communication skills and a willingness to learn. This position offers onsite work, night differentials, and benefits from the first day.

Qualificações

• At least 1 year of Customer Service experience.
• Must be trainable on Medical terms.
• Willing to work on weekends and holidays.

Responsabilidades

• Answer inbound customer calls and provide assistance.
• Handle customer inquiries, complaints, and issues.
• Maintain and update customer records.
• Provide information about products and services.
• Resolve customer complaints and ensure follow-up.
• Meet or exceed performance targets.

Conhecimentos

Customer service skills

Good communication skills

Good computer skills

Comprehension skills

Formação académica

Bachelor’s Degree

Descrição da oferta de emprego

Responsibilities

• Answer inbound customer calls and provide prompt, accurate, and helpful assistance.
• Handle customer inquiries, complaints, and issues in a professional and courteous manner.
• Maintain and update customer records in the database.
• Provide information about products, services, policies, and others.
• Resolve customer complaints or issues, escalate when necessary, and ensure follow-up actions are taken.
• Meet or exceed performance targets, including call quality, response time, and customer satisfaction.
• Document and log customer interactions, transactions, and details of complaints or concerns.
• Adhere to company guidelines, procedures, and scripts during customer interactions.
• Collaborate with team members and other departments to address customer needs.
• Continuously improve knowledge of company products, services, and policies.
• Participate in training and development opportunities to enhance skills and performance.

Qualifications

• Preferably a College Graduate (Bachelor’s Degree)
• With at least 1 year Customer Service Experience.
• Good English communication skills
• Good computer skills
• Must be trainable on Medical terms
• Good comprehension skills
• Willing to work on weekends and holidays
• 100% Work Onsite (ILO)

Benefits

• 20% Night differential
• HMO coverage for employee upon Day 1 and HMO dependent upon certification
• Life and Accident Insurance
• Annual increase based on performance