Call Center Agent - With or Without Exp

Telesys BPO; Manila; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive Salary packages

HMO on the first day

Performance-based incentives

Flexible schedule

Health insurance

Life insurance

Opportunities for promotion

Paid trainings

Pay raise

Company Events

Job summary

A leading BPO company in Manila is seeking full-time customer service representatives to handle inquiries and resolve customer issues effectively. Ideal candidates include high school graduates or undergraduates, with an emphasis on teamwork and basic troubleshooting skills. This position offers competitive salary packages, health coverage, and opportunities for promotions within a supportive environment. Flexible schedules and various shifts available.

Qualifications

• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Responsibilities

• Resolve customer inquiries, concerns, or complaints effectively.
• Update and maintain accurate records of customer interactions.
• Stay updated on company policies to provide accurate information.
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Education

High school graduate or equivalent

Job description

What's in it for you?

• Competitive Salary packages
• HMO on the first day
• performance-based incentives
• Allowance
• Bonuses

Job Responsibilities

• Resolve customer inquiries, concerns, or complaints effectively and elevate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers.
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Job Qualifications

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Job Types: Full-time, Fresh graduate

Salary: Up to Php30,000.00 per month

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid trainings
• Pay raise
• Company Events

Schedule

• 8 hour shift
• Day shift
• Night shift

Education

• At least HS graduate (old or new curriculum)

Supplemental pay types

• 13th month salary
• Performance bonus