BPO Account/Process Trainer - Service Desk Financial (Clark, Pampanga)

TASQ Staffing Solutions; Angeles; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

Quarterly bonus

HMO + life insurance

Central CBD location

Job summary

TASQ Staffing Solutions in Clark, Pampanga (Onsite) is seeking an Account/Process Trainer for the Service Desk Financial team. The role emphasizes training needs analysis, curriculum and content design, and effective course delivery to raise agent performance.

You will lead cross-cultural teams, collaborate with multiple functions, handle attendance tracking, evaluations, and training schedules, and ensure plans are executed on time.

Qualifications

• Bachelor's degree in any field.
• Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services.
• Background or knowledge in Tech Support or Service Desk roles.
• Excellent verbal and written communication skills.
• Willing to work in shifting schedules in Clark

Responsibilities

• Training Needs Analysis: Accurately identify training requirements.
• Provide follow-up support on the floor to reinforce learning and enhance performance.
• Curriculum and Course Design: Demonstrate understanding of course development methodologies.
• Content Development: Show expertise in content creation and ensure development methodologies are applied.
• Course Delivery: Utilize effective training techniques and methods for delivering sessions.
• Research Methodology: Basic knowledge of research principles with guidance.
• Partnerships: Collaborate with various functions and stakeholders.
• People Management: Build and lead cross-cultural teams; manage conflicts.
• Planning, Organizing, and Administrative Skills: Handle attendance tracking, evaluations, scheduling, and coordination with TIG/Facilities.

Skills

Training delivery

Communication skills

Cross-cultural teamwork

Stakeholder collaboration

Education

Bachelor's degree

Job description

About the job BPO Account/Process Trainer - Service Desk Financial (Clark, Pampanga)

Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite

• Quarterly performance bonuses
• Excellent career development opportunities and fast-track progression
• Support for a healthy work-life balance
• Free HMO and life insurance coverage for the employee and two dependents
• Located within the Central Business District area
• Certified as a great place to work

Responsibilities:
Training Needs Analysis:

• Accurately identify training requirements.
• Provide follow-up support on the floor to reinforce learning and enhance performance.
  Curriculum and Course Design:
• Demonstrate comprehensive understanding of course development methodologies from start to finish.
  Content Development:
• Show expertise in content creation and ensure the application of appropriate development methodologies.
  Course Delivery:
• Utilize effective training techniques and methods for delivering sessions.
  Research Methodology:
• Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.
  Partnerships:
• Collaborate closely with various functions and stakeholders.
• Communicate effectively across different cultures with client teams.
  People Management:
• Build and lead cross-cultural teams.
• Manage conflicts effectively.
  Planning, Organizing, and Administrative Skills:
• Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
• Efficiently schedule training sessions, optimizing available resources.
• Ensure training plans and delivery are completed on schedule.
• Identify opportunities to increase process and team efficiencies.

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services
• Background or knowledge in Tech Support or Service Desk roles
• Excellent verbal and written communication skills
• Willing to work in shifting schedules in Clark