BPO Account/Process Trainer - Clark, Pampanga

TASQ Staffing Solutions; Mawaque; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Free HMO and life insurance

Career growth opportunities

Work-life balance

Located in Central Business District

Job summary

A staffing solutions company in Pampanga seeks a BPO Account/Process Trainer. The ideal candidate will have a Bachelor's degree and at least 4 years of BPO experience, including 2 years in training. Key responsibilities include training needs analysis, curriculum development, and course delivery. The role offers quarterly bonuses and excellent growth opportunities.

Qualifications

• Minimum of 4 years of BPO experience, with at least 2 years in a training role.
• Preferably have experience in Tech Support.
• Willing to work in rotating shifts in Clark.

Responsibilities

• Accurately identify training requirements.
• Provide ongoing floor support to reinforce learning.
• Develop and deliver training courses and curriculum.

Skills

Excellent communication skills

Tech Support knowledge

Training delivery techniques

Research principles knowledge

Education

Bachelor's degree in any field

Job description

About the job BPO Account/Process Trainer - Clark, Pampanga

• Quarterly performance bonuses
• Excellent opportunities for career growth and rapid advancement
• Maintain a healthy work-life balance
• Free HMO and life insurance coverage for the employee and two dependents
• Located within the Central Business District area
• Certified as a great place to work

About the Job: Account/Process Trainer (Clark) | Onsite

Responsibilities:

• Training Needs Analysis:
• Accurately identify training requirements
• Provide ongoing floor support to reinforce learning and boost performance
• Curriculum and Course Design:
• Have a comprehensive understanding of course development methodologies from start to finish
• Content Development:
• Demonstrate thorough knowledge of content creation and apply suitable methodologies
• Course Delivery:
• Utilize effective training delivery techniques and methods
• Research Methodology:
• Possess basic knowledge of research principles to conduct ethical and effective research with guidance

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of overall BPO experience, with at least 2 years in a training role within the BPO or shared services industry
• Preferably have a background or knowledge in Tech Support
• Excellent communication skills, both oral and written
• Willing to work in rotating shifts in Clark