Luxury Butler & Guest Experience Lead

Accorhotel; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accorhotel in Makati seeks a dedicated Luxury Butler to provide flawless, personalized service from pre-arrival to departure, ensuring pristine suites and bespoke guest experiences.

You will coordinate with Food & Beverage, Concierge, Front Office and operations to anticipate needs, coach the Butler team, and support ongoing training and performance improvement to uphold five-star standards. Strong communication and problem-solving skills are essential.

Qualifications

• Graduate of a degree in Hospitality Management or a related field is an asset.
• At least two (2) years of relevant experience as a butler in a luxury hotel.
• Strong interpersonal and problem-solving abilities with excellent communication and organizational skills.
• Knowledgeable in Opera and Microsoft applications.

Responsibilities

• Deliver flawless, personalized butler service from pre-arrival to departure.
• Coordinate with Food & Beverage, Concierge, Front Office and operations to anticipate guest needs.
• Coach and develop the Butler team and support training initiatives.
• Ensure five-star service standards and continuous performance improvement.

Skills

Interpersonal skills

Communication

Organizational skills

Problem-solving

Education

Hospitality management degree

Tools

Opera

Microsoft Office

Job description

Accorhotel in Makati seeks a dedicated Luxury Butler to provide flawless, personalized service from pre-arrival to departure, ensuring pristine suites and bespoke guest experiences.

You will coordinate with Food & Beverage, Concierge, Front Office and operations to anticipate needs, coach the Butler team, and support ongoing training and performance improvement to uphold five-star standards. Strong communication and problem-solving skills are essential.