Luxury Butler Supervisor — Elite Guest Experience

Accor; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Raffles Makati is seeking a highly skilled butler to provide personalized, flawless service from pre-arrival to departure, ensuring suite readiness and bespoke guest experiences. The role requires coordinating with F&B, Concierge, Front Office, and operations to uphold five-star standards.

Candidates should have a hospitality degree (asset) and at least two years in luxury hotel butler service, with strong interpersonal, problem-solving, and organizational skills, plus knowledge of Opera and

Qualifications

• Degree in Hospitality Management or related field is an asset.
• Minimum 2 years of relevant experience as a butler in a luxury hotel.
• Strong interpersonal and problem-solving abilities with excellent communication and organizational skills.
• Knowledgeable in Opera and Microsoft applications.

Responsibilities

• Delivers flawless, personalized butler service from pre-arrival to departure, ensuring impeccable suite readiness, curated amenities, and bespoke guest experiences.
• Coordinates seamlessly with Food & Beverage, Concierge, Front Office, and operational teams to anticipate guest needs and maintain exceptional five-star service standards.
• Coaches and develops the Butler team to deliver discreet, intuitive, and anticipatory service, while supporting training initiatives and continuous performance improvement.

Skills

Interpersonal skills

Problem-solving

Excellent communication

Organizational skills

Education

Hospitality management degree

Tools

Opera

Microsoft Office

Job description

Raffles Makati is seeking a highly skilled butler to provide personalized, flawless service from pre-arrival to departure, ensuring suite readiness and bespoke guest experiences. The role requires coordinating with F&B, Concierge, Front Office, and operations to uphold five-star standards.

Candidates should have a hospitality degree (asset) and at least two years in luxury hotel butler service, with strong interpersonal, problem-solving, and organizational skills, plus knowledge of Opera and