Business Unit Head

Infosoft Consulting Corporation; Cebu City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Infosoft Consulting Corporation seeks a Business Unit Head to drive sales performance and ensure top quality services for customers. You will oversee operations, lead a team, and craft strategies to meet targets while boosting satisfaction.

Leadership, a customer-first mindset, and a proven track record in sales management are essential. You will collaborate with leaders across sales, CS, and BD to align objectives, manage resources, and implement process improvements that enhance efficiency and

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field; MBA preferred.
• Proven experience in a management or leadership role, particularly in sales or service delivery.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead and motivate teams effectively.
• Customer-centric mindset with a passion for service excellence.
• Proficient in CRM systems and ERP systems.

Responsibilities

• Develop and implement effective sales strategies to meet or exceed revenue targets.
• Monitor sales performance, forecast sales trends, and analyze market opportunities.
• Collaborate with the Business Development Manager, Customer Success Manager, and Sales team to ensure alignment with overall business objectives.
• Ensure the delivery of high-quality services and customer satisfaction through effective management of support teams.
• Address and resolve customer inquiries and service issues promptly and effectively.
• Anticipate customer issues after through of CSAT survey.
• Implement customer feedback mechanisms to continuously improve service delivery.
• Lead, mentor, and motivate a diverse team to achieve individual and team goals.
• Conduct performance evaluations and identify areas for professional development.
• Foster a positive, collaborative, and cohesive work environment.
• Manage resources, including budget, personnel, and technologies, to optimize operations and profitability and financial performance.
• Ensure compliance in implementation of company policies, procedures, and industry regulations.
• Identify and implement process improvements to enhance efficiency and service quality.
• Prepare regular reports on sales performance, customer satisfaction, and operational performance.
• Analyze data trends and make informed decisions to drive improvement and growth.
• Present findings and recommendations to upper management.

Skills

Leadership

Sales management

Customer service

Analytical skills

Communication

Team motivation

Education

Bachelor's degree in Business Administration

MBA preferred

Tools

CRM systems

ERP systems

Job description

The Business Unit Head will be responsible for driving sales performance and ensuring the highest quality of services delivered to customers. This role involves overseeing operations, leading a team, and developing strategies to achieve sales targets while enhancing customer satisfaction. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a proven track record in sales management and service excellence.

Key Responsibilities:

• Develop and implement effective sales strategies to meet or exceed revenue targets.
• Monitor sales performance, forecast sales trends, and analyze market opportunities.
• Collaborate with the Business Development Manager, Customer Success Manager, and Sales team to ensure alignment with overall business objectives.
• Ensure the delivery of high-quality services and customer satisfaction through effective management of support teams.
• Address and resolve customer inquiries and service issues promptly and effectively.
• Anticipate customer issues after through of CSAT survey.
• Implement customer feedback mechanisms to continuously improve service delivery.

3. Leadership and Team Development

• Lead, mentor, and motivate a diverse team to achieve individual and team goals.
• Conduct performance evaluations and identify areas for professional development.
• Foster a positive, collaborative, and diverse, and cohesive work environment.

4. Operational Oversight

• Manage resources, including budget, personnel, and technologies, to optimize operations and profitability and financial performance.
• Ensure compliance in implementation of company policies, procedures, and industry regulations.
• Identify and implement process improvements to enhance efficiency and service quality.

5. Reporting and Analysis

• Prepare regular reports on sales performance, customer satisfaction, and operational performance.
• Analyze data trends and make informed decisions to drive improvement and growth.
• Present findings and recommendations to upper management.

Skills and Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field; MBA preferred.
• Proven experience in a management or leadership role, particularly in sales or service delivery.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead and motivate teams effectively.
• Customer-centric mindset with a passion for service excellence.
• Proficient in CRM systems and ERP systems.

Additional Requirements:

• Ability to travel as needed.
• A commitment to continuous professional development and industry best practices.