Business Process Management Specialist

ePLDT, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

ePLDT, Inc. in Makati, Philippines seeks a Business Process Analyst to establish and optimize company processes across departments. You will conduct discovery sessions with stakeholders, gather requirements, and design to-be processes aligned with business needs to drive efficiency.

You will analyze processes, identify gaps, and propose improvements, while maintaining thorough documentation and a strong focus on training and change management.

Qualifications

• Bachelor’s Degree in Industrial Engineering, Business, or equivalent.
• 3+ years evaluating processes, identifying gaps and improvements.
• Lean Six Sigma or process management certification is an advantage.
• Results-oriented, creative thinker with analytical and problem-solving skills.
• Excellent interpersonal, influencing, communication skills.
• Highly collaborative, self-motivated with keen attention to detail.
• Strong written and oral communication skills; leadership and initiative.

Responsibilities

• Establishes and builds business processes across the different areas of ePLDT.
• Ensures overall management of processes, consistency, and efficiency.
• Conducts discovery sessions/workshops with stakeholders to understand as-is process.
• Gathers stakeholder requirements and prioritizes based on business needs.
• Designs to-be processes by studying systems/tools and applying gaps analysis.
• Analyzes business processes and performs root-cause analysis.
• Determines and outlines process improvements to meet requirements.
• Documents requirements for approval by stakeholders.
• Implements continuous analysis and updates to meet changing needs.
• Creates training materials with minimal supervision.
• Participates in process improvement reviews and develops optimization strategies.
• Keeps a repository of all business process documents.

Skills

Communication skills

Leadership

Problem solving

Interpersonal skills

Analytical thinking

Education

Bachelor’s Degree in Industrial Engineering/Business

Lean Six Sigma certification

Job description

• Establishes and builds business processes across the different areas of ePLDT
• Ensures overall management of processes, consistency, and efficiency
• Conducts discovery sessions and/or workshops with concerned stakeholders to understand the as-is process or setup
• Gathers stakeholder requirements, and prioritize them based on business needs
• Studies the applicable system or tool and its functionalities to design the to-be processes
• Analyzes the business processes and performs gap analysis
• Determines and outlines business process improvements
• Devises applicable resolutions to address identified gaps in the process and meet business requirements
• Documents requirements to create business processes and secure approval from stakeholders
• Implements continuous analysis and updates business processes to meet changing business needs
• Creates training materials in a clear and structured manner with minimal supervision or review
• Participates in business process improvement reviews and develops optimization strategies
• Keeps and maintains a repository of all business process documents

Job Qualifications

• Bachelor’s Degree Graduate – preferably in Industrial Engineering, Business, or equivalent experience related to the requirement of the job post
• With a minimum of 3 years experience in evaluating processes and identifying gaps and improvement opportunities
• Lean Six Sigma or process management certification is an advantage
• Results-oriented creative thinker with the ability to analyze issues and perform root cause analysis
• Passion for learning new working models, technologies, and industry trends
• Excellent interpersonal, influencing, communication skills
• Highly collaborative, self-motivated, and directed professional with keen attention to detail
• With strong oral and written communication, analytical, and problem-solving skills
• Strong leadership skills and ability to take initiative