BUSINESS PROCESS & TRANSFORMATION HEAD
Location: Head Office – Cebu City
Reports To: Chief Operating Officer
Coverage: Head Office and approximately 200 branches across the Visayas
Vismotor Corporation is looking for a strategic and execution-driven Business Process &
Transformation Head to lead enterprise-wide process improvement, business transformation,
automation, process governance, quality assurance, and change management.
The role oversees Business Solutions Transformation and Business Process & Governance,
ensuring that processes are not only improved and automated but also properly documented,
implemented, measured, followed, and continuously improved.
Key Responsibilities
- Lead enterprise process transformation, redesign, simplification, and continuous improvement.
- Drive Value Stream Mapping, Kaizen, Lean Six Sigma, and structured root-cause problem solving.
- Identify and implement process automation, digital solutions, workflow improvements, and IT-enabled business solutions.
- Lead transformation projects, project governance, change management, and benefit realization.
- Improve customer-facing and internal processes to reduce delays, rework, errors, and unnecessary activities.
- Establish process architecture, ownership, policies, SOPs, documentation standards, and process governance.
- Lead ISO, Quality Management System, quality assurance, and process-compliance initiatives.
- Conduct or coordinate Head Office and branch process reviews and monitor corrective actions.
- Establish process KPIs and dashboards covering efficiency, quality, compliance, customer experience, and productivity.
- Orchestrate cross-functional process improvements across Operations, Sales, Finance, Credit and Collection, Supply Chain, HR, IT, and other departments.
- Lead the Business Solutions Transformation and Business Process & Governance teams.
- Define functional and technical competencies for BPT roles and partner with HR/T&D on appropriate training and development programs.
Qualifications
- Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Information Systems, Management Engineering, Quality Management, or a related field.
- At least 10 years of progressive experience in business process management, transformation, operational excellence, process improvement, quality management, project management, or related functions.
- At least five years in a managerial or senior leadership role.
- Proven experience leading cross-functional transformation and process-improvement initiatives.
- Strong experience in process redesign, governance, documentation, automation, quality assurance, and change management.
- Experience with VSM, Lean, Kaizen, Lean Six Sigma, Project Management, ISO, and Quality Management Systems is highly preferred.
- Experience working directly with senior management or executive stakeholders.
- Experience in a multi-branch, retail, automotive, financial services, distribution, or similarly complex organization is an advantage.
The ideal candidate is a process-driven, analytical, and customer-focused transformation leader who can identify root causes, redesign how work gets done, enable the right technology, build adoption, strengthen governance, and ensure improvements are sustained across the organization