Senior Manager - Process Excellence & Business Transformation

Our Clients; Cebu City; Presencial; PHP 2.500.000 - 4.500.000; Jornada completa

Descripción de la vacante

Our Clients in Cebu City is seeking a Head of Business Process & Transformation to lead enterprise-wide process improvement and transformation projects. You will oversee upgrading, redesigning, and streamlining processes across departments, driving governance, and measurable business impact.

The role partners with executive leadership to ensure initiatives align with strategic priorities, with a focus on operational excellence and cross-functional execution across multiple sites.

Formación

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Management Engineering, Information Systems, Quality Management, or a related field.
• At least 10 years of progressive experience in business process management, business transformation, process improvement, operational excellence, or related functions.
• 5+ years of experience in a managerial or senior leadership role.
• Proven experience leading end-to-end, company-wide process improvement and transformation projects involving multiple departments and functions.
• Strong background in project management, process redesign, workflow optimization, and continuous improvement.
• Experience working with executive leadership to align transformation initiatives with business priorities.
• Training or certifications in Lean Six Sigma, Kaizen, ISO, QMS, and Project Management are highly preferred.
• Experience in manufacturing, retail, distribution, automotive, or similar industries with multiple branches/sites.
• Strong analytical, problem-solving, project leadership, and stakeholder management skills.

Responsabilidades

• Lead company-wide business process improvement and transformation projects across multiple departments.
• Review workflows, identify gaps, and develop practical solutions to improve productivity, quality, cost efficiency, and customer experience.
• Apply lean and Six Sigma methodologies to drive continuous improvement.
• Manage end-to-end transformation projects: planning, scope, resources, risk, and benefits realization.
• Drive cross-functional execution involving Operations, Sales, Finance, Supply Chain, HR, IT, and other units.
• Identify opportunities for automation and IT-enabled solutions to simplify operations.
• Present findings to executive leadership and secure alignment on improvements and impact.
• Establish process governance, SOPs, and documentation standards.
• Lead ISO/QMS initiatives and quality assurance across sites.
• Develop metrics and dashboards to measure efficiency and compliance.
• Coordinate assessments across Head Office and branches to sustain improvements.

Conocimientos

Process improvement

Project leadership

Cross-functional collaboration

Stakeholder management

Lean Six Sigma

Educación

Bachelors in Industrial Engineering/related field

Descripción del empleo

Office location: Talamban, Cebu

Work Setup: Full onsite

Schedule: Monday to Friday, Dayshift (Compressed Work)

Role Overview

The Head of Business Process & Transformation will lead company-wide process improvement and transformation projects, focusing on upgrading, redesigning, and streamlining existing business processes across multiple departments. The role will drive project execution, operational excellence, process governance, and continuous improvement, working closely with executive leadership to ensure that process enhancements are effectively implemented, measurable, and aligned with business objectives.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Management Engineering, Information Systems, Quality Management, or a related field.
• At least 10 years of progressive experience in business process management, business transformation, process improvement, operational excellence, or related functions.
• With 5+ years of experience in a managerial or senior leadership role.
• Proven experience leading end-to-end, company-wide process improvement and transformation projects involving multiple departments and business functions.
• Strong background in project management, process redesign, workflow optimization, and continuous improvement, with the ability to lead initiatives from assessment and planning through implementation and evaluation.
• Experience working directly with executive leadership, senior management, or top-level decision-makers to align transformation initiatives with business priorities.
• Training or certifications in Lean Six Sigma, Kaizen, ISO, Quality Management Systems (QMS), and Project Management are highly preferred.
• Experience in manufacturing, retail, distribution, automotive, or similar industries is preferred, particularly in organizations with multiple branches, sites, or operational locations.
• Strong analytical, problem-solving, project leadership, and stakeholder management skills, with the ability to drive cross-functional collaboration and ensure the successful adoption of process changes.

Key Responsibilities

• Lead company-wide business process improvement and transformation projects, serving as the project lead for the assessment, redesign, upgrading, and implementation of existing processes across multiple departments.
• Review current business workflows, identify operational gaps and inefficiencies, and develop practical solutions to improve productivity, quality, cost efficiency, and customer experience.
• Apply process excellence methodologies, including Value Stream Mapping (VSM), Lean, Lean Six Sigma, Kaizen, and structured root-cause analysis, to drive continuous improvement.
• Manage end-to-end transformation projects, including project planning, scope definition, resource coordination, stakeholder alignment, implementation monitoring, risk management, and benefits realization.
• Drive cross-functional execution of process improvement initiatives involving Operations, Sales, Finance, Credit and Collection, Supply Chain, Human Resources, Information Technology, and other business units.
• Identify opportunities for process automation, digitalization, workflow enhancements, and IT-enabled business solutions to simplify operations and eliminate non-value-adding activities.
• Work directly with executive leadership and senior management to present findings, recommend improvements, secure alignment, and monitor the progress and business impact of transformation initiatives.
• Establish and strengthen process governance frameworks, including process ownership, policies, standard operating procedures (SOPs), documentation standards, and process compliance requirements.
• Lead or oversee ISO-related initiatives, Quality Management System (QMS) implementation, quality assurance, and process standardization across business units and operating sites.
• Develop and monitor process performance metrics and dashboards to measure efficiency, productivity, quality, compliance, and the effectiveness of implemented improvements.
• Conduct or coordinate process assessments across Head Office and multiple branches or operating sites, ensuring that identified issues are addressed and corrective actions are sustained.
• Lead and develop the Business Solutions Transformation and Business Process & Governance teams, establishing performance expectations, technical competencies, and capability-building initiatives to support long-term organizational improvement.