Business Process Manager

Filinvest Group; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Filinvest Group translates business needs into structured, implementation-ready requirements for system and process improvements. The role partners with business stakeholders, SMEs, and process owners to gather, analyze, validate, and document current-state pain points, future-state processes, business rules, and acceptance criteria.

The position serves as a key liaison between Business and IT/Technology teams throughout solution design, development, testing, and implementation to ensure

Qualifications

• Education: Bachelor's degree in Business Administration, Industrial Engineering, Management Engineering, Information Systems, Information Technology, or a related field.
• Experience: At least 3 years in business analysis, process improvement, systems implementation, or digital transformation, with close Business-IT coordination.
• Methods & Deliverables: Experience preparing BRDs/FRDs, user stories, use cases, process maps, business rules, acceptance criteria, traceability matrices, and UAT documents.
• Skills: Strong analytical thinking, problem solving, structured writing, workshop facilitation, stakeholder management, and communication. Able to utilize MS office business tools.
• Real estate/PropTech, ERP, CRM, or enterprise system modernization experience is preferred.
• Agile/Scrum, BPMN, and a business analysis certification (ECBA/CCBA/CBAP) are advantages.

Responsibilities

• Requirements Elicitation & Stakeholder Engagement (25%): Facilitate workshops, interviews, and working sessions with business users, SMEs, and process owners to identify objectives, pain points, business needs, constraints, and priorities.
• Business Process Analysis & Future-State Design (20%): Document and assess current-state processes, identify gaps and improvement opportunities, and define future-state workflows, business rules, controls, data needs, reports, and required system capabilities.
• Requirements Documentation & Traceability (20%): Translate business needs into clear requirements using BRDs, FRDs, user stories, use cases, process maps, acceptance criteria, and requirements traceability matrices.
• IT Liaison & Solution Design Refinement (15%): Serve as the primary business liaison with IT/Technology teams to clarify requirements, evaluate proposed solution designs, resolve ambiguities, and confirm that technical designs remain aligned with the approved business intent.
• Validation, UAT & Business Acceptance (10%): Support test scenario development, coordinate business validation and user acceptance testing, document defects or gaps, and verify that completed solutions meet agreed requirements before business sign-off.
• Requirements Governance & Implementation Support (10%): Maintain requirements versions, decisions, dependencies, assumptions, and change requests; support implementation readiness, user communication, process documentation, and post-launch validation as needed.

Skills

Analytical thinking

Problem solving

Structured writing

Workshop facilitation

Stakeholder management

Communication

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Business Process Analyst translates business needs into structured, implementation-ready requirements for system and process improvements. The role partners with business stakeholders, subject matter experts, and process owners to gather, analyze, validate, and document current-state pain points, future-state processes, business rules, functional requirements, and acceptance criteria. The position serves as a key liaison between the Business and IT/Technology teams throughout solution design, development, testing, and implementation to ensure delivered solutions address approved requirements and intended business outcomes.

KEY RESPONSIBILITIES

• Requirements Elicitation & Stakeholder Engagement (25%): Facilitate workshops, interviews, and working sessions with business users, subject matter experts, and process owners to identify objectives, pain points, business needs, constraints, and priorities.
• Business Process Analysis & Future-State Design (20%): Document and assess current-state processes, identify gaps and improvement opportunities, and define future-state workflows, business rules, controls, data needs, reports, and required system capabilities.
• Requirements Documentation & Traceability (20%): Translate business needs into clear requirements using appropriate artifacts such as BRDs, functional requirements, user stories, use cases, process maps, acceptance criteria, and requirements traceability matrices.
• IT Liaison & Solution Design Refinement (15%): Serve as the primary business liaison with IT/Technology teams to clarify requirements, evaluate proposed solution designs, resolve ambiguities, and confirm that technical designs remain aligned with the approved business intent.
• Validation, UAT & Business Acceptance (10%): Support test scenario development, coordinate business validation and user acceptance testing, document defects or gaps, and verify that completed solutions meet agreed requirements before business sign-off.
• Requirements Governance & Implementation Support (10%): Maintain requirements versions, decisions, dependencies, assumptions, and change requests; support implementation readiness, user communication, process documentation, and post-launch validation as needed.

QUALIFICATIONS

• Education: Bachelor's degree in Business Administration, Industrial Engineering, Management Engineering, Information Systems, Information Technology, or a related field.
• Experience: At least 3 years in business analysis, process improvement, systems implementation, or digital transformation, with close Business-IT coordination.
• Methods & Deliverables: Experience preparing BRDs/FRDs, user stories, use cases, process maps, business rules, acceptance criteria, traceability matrices, and UAT documents.
• Skills: Strong analytical thinking, problem solving, structured writing, workshop facilitation, stakeholder management, and communication. Able to utilize MS office business tools.
• Real estate/PropTech, ERP, CRM, or enterprise system modernization experience is preferred.
• Agile/Scrum, BPMN, and a business analysis certification (ECBA/CCBA/CBAP) are advantages.