Specialist, Renewal Sales

Concentrix CVG Philippines, Inc.; Makati; Hybrid; PHP 469,000 - 670,000; Full time

Benefits offered by this job

Work from home

Training opportunities

Career growth

Job summary

Concentrix CVG Philippines, Inc. in Makati seeks a Specialist, Renewal Sales to drive contract renewals and related services for a designated client portfolio. You will engage customers, articulate value, and support revenue growth through proactive outreach.

The role requires high-volume outbound calling, CRM discipline, and the ability to forecast accurately. You will work with cross-functional teams to address customer needs and obstacles, ensuring satisfaction and retention.

Qualifications

• 2+ years of experience in customer service or sales
• Experience achieving personal and team sales quotas
• Experience in high-volume calling

Responsibilities

• Sell renewals and services within a dedicated territory; may upsell
• Provide accurate weekly/monthly/quarterly forecasts
• Master product knowledge to assess client needs
• Address customer concerns to improve satisfaction
• Maintain CRM and capture relevant data
• Handle high-volume outbound calls and emails daily

Skills

Customer service

Sales

Quota achievement

Outbound calling

CRM Salesforce

MS Office

Work from home

Tools

Salesforce CRM

MS Office

Job description

Job Title: Specialist, Renewal Sales Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today. The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Time Type:

Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.