Business Partner - Specialist, Renewal Sales

Concentrix Experts Colombia S.A.S.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix Experts Colombia S.A.S. is seeking a Business Partner - Specialist, Renewal Sales to drive renewals and new opportunities from Makati City, Philippines. The role emphasizes outbound calls and emails, with focus on customer value and quota attainment.

You will maintain product knowledge, forecast revenue, and work with the team to resolve blockers while delivering a high-quality customer experience.

Qualifications

• 2+ years experience in customer service or sales.
• Track record of meeting personal and team quotas.
• Experience with high-volume calling.
• Comfort with learning new technology and data.
• Strong problem solving skills.
• Proficient in MS Office programs.

Responsibilities

• Sell renewals/services within a dedicated territory to achieve revenue-based quota.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Demonstrate product knowledge and understand client requirements.
• Address customer concerns to ensure satisfaction and usage.
• Retain customers and manage objections to win renewals.
• Handle high volume of outbound calls and emails daily.
• Maintain CRM data and collaborate with team for a professional experience.

Skills

2+ years experience

Quota attainment

High-volume calling

Learning new technology

Problem solving

MS Office proficiency

Salesforce CRM

Work from home willingness

Tools

Salesforce

MS Office

Job description

Job Title: Business Partner - Specialist, Renewal Sales

The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. You Have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Wellness Incentive Program
• Learning and Development Programs

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

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