Business Partner - Specialist, Customer Success

Concentrix Experts Colombia S.A.S.; Philippines; Hybrid; PHP 420,000 - 700,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix Experts Colombia S.A.S. is seeking a Business Partner - Specialist, Customer Success to manage a high volume of customer contacts and provide exceptional service across phone and email channels.

The role emphasizes building product knowledge, resolving customer issues, and capturing feedback to improve satisfaction and retention. Strong MS Office and CRM experience are required, with remote work options available.

Qualifications

• 2+ years of customer service experience.
• Proven track record in achieving personal and team sales quotas.
• Experience with high-volume calling.
• Ability to learn new technology and data.
• Process orientation and ability to follow call scripts.
• Strong problem-solving skills.
• Excellent knowledge of MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Manage high volume of customer contacts and communications through phone and email each day.
• Verify contact information using database tools.
• Conduct health checks to gauge product satisfaction and value.
• Develop product knowledge to address objections.
• Document and track feedback and metrics via surveys, calls and emails.
• Capture customer expectations, experiences, satisfaction, and likelihood of abandonment.
• Address customer concerns/pro obstacles via appropriate channels.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer service

Sales quotas

High-volume calls

Tech data

Process oriented

Problem solving

MS Office

Salesforce CRM

Remote work

Tools

Salesforce.com

Job description

Job Title: Business Partner - Specialist, Customer Success

Job Description

Job Description

You Have:

• 2+ years of experience working in a customer service
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Location: PHL Makati City - Ayala North Exchange

Language Requirements: English (Required)

Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents