Business Development Manager

Westside Resort; Parañaque; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Westside Resorts seeks a Business Development Manager to identify, develop and implement sales strategies that attract and retain premium players, strengthen junket and premium markets, and grow business for Westside Resorts. You will manage client relationships, optimize the book of business, and support a collaborative, high-performing team.

The role involves working throughout the casino and property, attending internal and external events, and undertaking provincial or international business

Qualifications

• Two years of college education; BA/BS preferred in business-related field.
• At least three years of managerial experience in casino marketing or player development.
• Proven ability to acquire and manage client relationships.
• Strong leadership, communication, and negotiation skills.
• Data-driven with ability to analyze trends and make decisions.

Responsibilities

• Develop strong professional relationships with new and existing premium players to drive visitation.
• Manage complements in alignment with customer reinvestment strategies to support profitability.
• Promote gaming products and services to target market segments, especially premium players.
• Manage the sales process from initial contact through closure in line with policies.
• Understand player preferences and adjust offers to maximise satisfaction and retention.
• Attract and retain clients to support long-term book viability.
• Use data analysis and promotions to identify high-value players and growth opportunities.
• Monitor book-of-business performance against segment goals and KPIs.
• Lead performance planning, goal setting and evaluations for team members.
• Coach and mentor direct reports to support growth and development.
• Implement initiatives that promote employee engagement and teamwork.
• Build relationships with internal stakeholders, partner hotels, junket operators, and VIP players.

Skills

Leadership

Data analysis

Negotiation

Relationship management

Strategic thinking

Education

Two years college education

Job description

About the role

As Business Development Manager, you will identify, develop and implement sales strategies that attract and retain premium players, strengthen junket and premium markets, and grow business for Westside Resorts. You will manage client relationships, optimize the book of business, and support a collaborative, high-performing team. The role involves working throughout the casino and property, attending internal and external events, and undertaking provincial or international business trips. Flexible shifts and 24/7 guest availability may be required.

Key responsibilities

• Develop strong professional relationships with new and existing premium players to drive incremental visitation.

• Manage complementaries in alignment with customer reinvestment strategies to support customer profitability and margin.

• Promote gaming products and services to target market segments, particularly premium players.

• Manage the sales process from initial contact through closure in line with company policies and procedures.

• Understand player preferences and adjust offers, promotions and services to maximise satisfaction, retention and competitiveness.

• Attract and retain clients to support the long‑term viability of the book of business.

• Use data analysis and promotions to identify high‑value players, uncover growth opportunities and increase engagement and spending.

• Monitor book-of-business performance against segment goals and key performance indicators.

• Lead performance planning, goal setting and evaluations, and develop strategies that help direct reports achieve their goals.

• Coach and mentor direct reports by providing guidance and supporting their growth and development.

• Implement initiatives that promote employee engagement, commitment and a constructive team environment.

• Build effective working relationships with internal stakeholders, partner hotels, mall merchants, junket operators, runners and VIP players.

What we're looking for

• At least two years of college education in any course; Business Administration, Sales or Marketing is an advantage.

• At least three years of managerial experience in casino marketing, player development or casino field.

• An adequate book of business and demonstrated experience in client acquisition and relationship management.

• Strong leadership and management skills, with the ability to motivate and guide a team.

• Ability to analyze data, identify trends and make data‑driven decisions.

• Ability to identify and resolve challenges, develop creative solutions and adapt to changing market conditions.

• Strong interpersonal, communication and negotiation skills, with the ability to build relationships and close deals.

• Flexibility to work different schedules and comply with company policies and procedures.

• A commitment to integrity, accountability, customer focus, teamwork and continuous improvement.