Player Acquisition Officer - Casino

Dragon Royale Gaming and Development Corp.; Guiguinto; On-site; PHP 502,000 - 837,000; Full time

Job summary

Dragon Royale Gaming and Development Corp. seeks a Player Acquisition Officer to support the Marketing Manager in growing a premium player base and driving revenue through strategic business development initiatives.

The role focuses on identifying new opportunities, reactivating inactive players, and delivering exceptional guest experiences while ensuring compliance with PAGCOR and AMLA regulations, Responsible Gaming, and company policies.

Qualifications

• Bachelor's degree in a related field required.
• 3–5 years of experience in casino marketing, player development, or related field.
• Experience handling VIP or premium clients is required.
• Excellent interpersonal and communication skills.
• Strong networking and relationship-building abilities.
• Sales and negotiation skills.
• Customer service orientation.
• Problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and Casino Management Systems.
• Fluency in English is required.

Responsibilities

• Identify, recruit, and develop new premium and high-value players through networking and promotional activities.
• Reactivate inactive players through personalized communication and exclusive offers.
• Build and maintain a pipeline of prospective and returning players to support growth.
• Develop relationships with corporate clients, travel agencies, hotels, and other partners to generate leads.
• Maintain long-term relationships with assigned premium players.
• Serve as the primary contact before, during, and after casino visits.
• Maintain regular communication to strengthen loyalty and drive visitation.
• Coordinate VIP arrangements including accommodations and transport.
• Assist in planning and executing marketing campaigns, loyalty programs, and events.
• Achieve targets for player acquisition, reactivation, visitation, and gaming revenue.

Skills

Networking

Relationship building

Sales

Negotiation

Customer service

Problem-solving

Communication

Fluency in English

Education

Bachelor's Degree in Business Administration, Marketing, Hospitality Management, Tourism, Communications

Tools

Microsoft Office

Casino Management Systems

Job description

About the role

The Player Acquisition Officer is responsible for assisting the Marketing Manager in driving player acquisition, reactivation, retention, and revenue growth through strategic business development initiatives. The role focuses on identifying new business opportunities, expanding the casino's player base, strengthening relationships with premium and high-value players, and enhancing customer loyalty through exceptional guest experiences. It supports the planning and execution of marketing campaigns, player development programs, and promotional activities while serving as a key relationship manager for assigned players. The role also develops reactivation strategies for inactive players, monitors player trends, and ensures compliance with PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, Responsible Gaming principles, and company policies.

Key responsibilities

• Identify, recruit, and develop new premium and high-value players through networking, referrals, direct client engagement, and promotional activities

• Develop and implement initiatives to reactivate inactive and dormant players through personalized communication, exclusive offers, promotions, and special events

• Build and maintain a strong pipeline of prospective and returning players to support business growth

• Develop and maintain relationships with corporate clients, travel agencies, hotels, tour operators, and other referral partners to generate qualified player leads

• Build, develop, and maintain long-term relationships with assigned premium and high-value players

• Serve as the primary point of contact before, during, and after each casino visit

• Maintain regular communication through calls, messages, emails, and personal meetings to strengthen player loyalty, encourage repeat visitation, and re-engage inactive players

• Coordinate VIP arrangements, including hotel accommodations, transportation, dining reservations, airport transfers, and special guest requests

• Assist the Marketing Manager in planning and executing marketing campaigns, loyalty programs, tournaments, entertainment events, and promotional activities

• Achieve assigned targets for player acquisition, reactivation, visitation, and gaming revenue

About you

• Bachelor's Degree in Business Administration, Marketing, Hospitality Management, Tourism, Communications, or a related field

• At least 3–5 years of experience in casino marketing, player development, business development, sales, hospitality, customer relationship management, or a related field

• Experience handling VIP or premium clients is required

• Excellent interpersonal and communication skills

• Strong networking and relationship-building abilities

• Sales and negotiation skills

• Customer service orientation

• Problem-solving and conflict-resolution skills

• Proficiency in Microsoft Office and Casino Management Systems

• Fluency in English is required