Spa and Wellness Senior Manager

Westside Resort; Parañaque; Presencial; PHP 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

Westside Resort in Parañaque is seeking a Spa and Wellness Senior Manager to lead operations across spa, salon, barber, wellness, fitness, and recreation facilities. You will deliver exceptional guest experiences, optimize resources, drive revenue, and develop a high-performing team.

The role requires flexibility for rotational shifts, including graveyard hours and weekends, and close collaboration with cross-functional partners to uphold luxury standards and profitability.

Formación

• Bachelor's degree in Hotel Management or a relevant discipline.
• Minimum of 5 years' experience in Spa operations as management or equivalent service area at a 5-star hotel.
• Certification as qualified therapist or equivalent professional training (expired is accepted).
• Strong knowledge of spa, wellness, salon, barber, fitness or recreation operations, including guest service, revenue management and resource planning.

Responsabilidades

• Lead day‑to‑day operations across the spa, salon, barber and wellness areas, ensuring seamless service delivery and operational excellence.
• Plan and implement strategies to improve productivity, sales, asset utilization and overall departmental performance.
• Develop and enhance treatments, signature services, wellness offerings, retail merchandise and promotional programs.
• Identify and manage suppliers and service partners while maintaining product quality and luxury standards.
• Lead strategic projects, prepare proposals and external communications, and represent the department in meetings, forums and conferences.

Conocimientos

Spa management

Leadership

Guest service

Revenue management

Strategic thinking

Team mentoring

Educación

Bachelor's degree in Hotel Management or related discipline

Herramientas

Spa Management system

Descripción del empleo

About the role

The Spa and Wellness Senior Manager leads the operations of the spa, salon, barber, wellness, fitness and recreation facilities at Westside Resort. The role is responsible for delivering exceptional guest experiences, optimizing departmental resources, driving revenue and profitability, and developing a high‑performing team. This position works closely with internal departments and external service partners to achieve operational, financial and service excellence. The role requires flexibility to work rotational shifts, including graveyard shifts, weekends, public holidays and other operational hours.

Key responsibilities

• Lead day‑to‑day operations across the spa, salon, barber and wellness areas, ensuring seamless service delivery and operational excellence




• Plan and implement strategies to improve productivity, sales, asset utilization and overall departmental performance




• Develop and enhance treatments, signature services, wellness offerings, retail merchandise and promotional programs




• Identify and manage suppliers and service partners while maintaining product quality and luxury standards




• Lead strategic projects, prepare proposals and external communications, and represent the department in meetings, forums and conferences




• Deliver personalized luxury service, oversee VIP guest protocols and ensure tailored experiences for high‑profile clients




• Promote spa, wellness and hotel services to maximize guest revenue, satisfaction, utilization and bookings




• Monitor guest feedback and satisfaction metrics, and implement effective service recovery strategies




• Collaborate with Marketing, Food and Beverage, Casino Operations, Fitness, Front Desk and other divisions on promotions, events and cross‑functional wellness packages




• Support property‑wide VIP programmes, luxury events and integrated spa and wellness campaigns




• Ensure compliance with hygiene, sanitation, health, safety and hotel policy requirements across all relevant areas




• Implement sustainable practices, including responsible product use, energy efficiency and waste reduction initiatives




• Oversee revenue streams from spa, salon, barber, wellness services and retail sales.




• Maximise revenue through upselling, packages, promotions and loyalty initiatives while maintaining luxury service standards




• Contribute to budget planning, cost management and profitability, and track key performance indicators to guide decision‑making




• Set performance goals, conduct performance planning and evaluations, and drive high performance among direct reports




• Coach and mentor team members, support their development and implement initiatives that strengthen engagement and commitment




• Manage relationships with internal teams, contract services vendors and contract‑based employees

What we're looking for

• Bachelor's degree in Hotel Management or a relevant discipline




• Minimum of 5 years' experience working in Spa operations as management or equivalent service area at a 5-star hotel




• Certification as qualified therapist or equivalent professional training (expired is accepted)




• Computer literate




• Experience in Spa Management system is an advantage




• Strong knowledge of spa, wellness, salon, barber, fitness or recreation operations, including guest service, revenue management and resource planning




• Demonstrated leadership capability, including performance management, coaching, mentoring and employee engagement




• Strategic thinking and the ability to align departmental initiatives with organisational goals




• Strong customer focus, commercial awareness and the ability to improve guest engagement and retention




• Excellent collaboration, communication, presentation, organisation and problem‑solving skills




• A commitment to caring service, integrity, responsibility, excellence, teamwork and continuous improvement.




• The ability to work effectively in busy indoor environments and remain flexible across rotational shifts and operational requirements