Player Acquisition Officer - Casino

Dragon Royale Gaming and Development Corp.; Bulacan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dragon Royale Gaming and Development Corp. is seeking a Player Acquisition Officer to support Marketing in growing the premium player base, reactivating inactive players, and driving loyalty and gaming revenue.

You will coordinate VIP experiences and build relationships with corporate partners and referral networks. The role emphasizes identifying new opportunities, executing targeted campaigns, and ensuring exceptional guest service while complying with regulations and internal policies.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Hospitality Management, Tourism, Communications, or a related field.
• 3–5 years of experience in casino marketing, player development, business development, sales, hospitality, or CRM.
• Experience handling VIP or premium clients is required.
• Excellent interpersonal and communication skills.
• Strong networking and relationship-building abilities.
• Sales and negotiation skills.
• Customer service orientation.
• Problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and Casino Management Systems.
• Fluency in English is required.

Responsibilities

• Identify, recruit, and develop new premium and high-value players through networking, referrals, direct client engagement, and promotional activities.
• Develop and implement initiatives to reactivate inactive and dormant players through personalized communication, exclusive offers, promotions, and special events.
• Build and maintain a strong pipeline of prospective and returning players to support business growth.
• Develop and maintain relationships with corporate clients, travel agencies, hotels, tour operators, and other referral partners to generate qualified player leads.
• Build, develop, and maintain long-term relationships with assigned premium and high-value players.
• Serve as the primary point of contact before, during, and after each casino visit.
• Maintain regular communication through calls, messages, emails, and personal meetings to strengthen player loyalty, encourage repeat visitation, and re-engage inactive players.
• Coordinate VIP arrangements, including hotel accommodations, transportation, dining reservations, airport transfers, and special guest requests.
• Assist the Marketing Manager in planning and executing marketing campaigns, loyalty programs, tournaments, entertainment events, and promotional activities.
• Achieve assigned targets for player acquisition, reactivation, visitation, and gaming revenue.

Skills

Interpersonal skills

Communication skills

Networking

Relationship-building

Sales

Negotiation

Customer service

Problem solving

Education

Bachelor's degree in Business Administration/Marketing/Hospitality Management/Tourism/Communications

Tools

Microsoft Office

Casino Management Systems

Job description

About the role

The Player Acquisition Officer is responsible for assisting the Marketing Manager in driving player acquisition, reactivation, retention, and revenue growth through strategic business development initiatives. The role focuses on identifying new business opportunities, expanding the casino's player base, strengthening relationships with premium and high-value players, and enhancing customer loyalty through exceptional guest experiences. It supports the planning and execution of marketing campaigns, player development programs, and promotional activities while serving as a key relationship manager for assigned players. The role also develops reactivation strategies for inactive players, monitors player trends, and ensures compliance with PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, Responsible Gaming principles, and company policies.

Key responsibilities

• Identify, recruit, and develop new premium and high-value players through networking, referrals, direct client engagement, and promotional activities

• Develop and implement initiatives to reactivate inactive and dormant players through personalized communication, exclusive offers, promotions, and special events

• Build and maintain a strong pipeline of prospective and returning players to support business growth

• Develop and maintain relationships with corporate clients, travel agencies, hotels, tour operators, and other referral partners to generate qualified player leads

• Build, develop, and maintain long-term relationships with assigned premium and high-value players

• Serve as the primary point of contact before, during, and after each casino visit

• Maintain regular communication through calls, messages, emails, and personal meetings to strengthen player loyalty, encourage repeat visitation, and re-engage inactive players

• Coordinate VIP arrangements, including hotel accommodations, transportation, dining reservations, airport transfers, and special guest requests

• Assist the Marketing Manager in planning and executing marketing campaigns, loyalty programs, tournaments, entertainment events, and promotional activities

• Achieve assigned targets for player acquisition, reactivation, visitation, and gaming revenue

About you

• Bachelor's Degree in Business Administration, Marketing, Hospitality Management, Tourism, Communications, or a related field

• At least 3–5 years of experience in casino marketing, player development, business development, sales, hospitality, customer relationship management, or a related field

• Experience handling VIP or premium clients is required

• Excellent interpersonal and communication skills

• Strong networking and relationship-building abilities

• Sales and negotiation skills

• Customer service orientation

• Problem-solving and conflict-resolution skills

• Proficiency in Microsoft Office and Casino Management Systems

• Fluency in English is required