Business Analyst

Manatal; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

MicroSourcing is seeking a Business Analyst to support ERP implementation and process improvement initiatives. You will gather requirements, map processes, and drive system deployments, working with stakeholders and IT teams.

You will develop BRDs, SOPs, and training materials, coordinate testing, and help manage change to ensure successful adoption of new systems. This hybrid role is based in Quezon City.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Industrial Engineering, or related field.
• 2–5 years of experience in Business Analysis, Systems Analysis, ERP implementation, or similar roles.
• Experience gathering and documenting business requirements.
• Strong understanding of business process mapping and workflow analysis.
• Experience creating user guides, SOPs, and business documentation.
• Experience conducting user training and stakeholder presentations.
• Exposure to software implementation projects and system testing activities.
• Proficiency in Microsoft Office Suite and Google Workspace.

Responsibilities

• Collaborate with stakeholders to understand objectives, challenges, and system requirements.
• Conduct discovery sessions to gather and document business requirements.
• Analyze current processes and identify opportunities for improvement and automation.
• Define and report on KPIs and baselines to measure impact of transformation.
• Create process maps, use cases, and functional specifications.
• Support implementation and maintenance of enterprise systems.
• Coordinate with technical teams to translate requirements into solutions.
• Develop BRDs, SOPs, user guides, and training materials.
• Develop test scenarios and perform UAT; document defects and fixes.
• Facilitate training sessions and support change management initiatives.
• Act as liaison between business units and project teams.

Skills

Analytical skills

Communication skills

Requirements gathering

Process mapping

Documentation

User training

Office productivity

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Industrial Engineering

Tools

ERPNext

SAP

Oracle

Microsoft Dynamics

NetSuite

SQL & databases

Reporting tools

Agile / Waterfall / Hybrid

ITIL / PMP / PRINCE2

Job description

Job Title: Business Analyst (ERP Implementation & Process Improvement)

Work Setup: Hybrid, Dayshift

Location: Quezon City

Position Summary

We are seeking a detail-oriented and analytical Business Analyst to support business processimprovement and system implementation initiatives. The successful candidate will work closelywith stakeholders to gather and analyze requirements, map business processes, facilitatesystem implementations, conduct user training, and ensure solutions align with operationalneeds. This role serves as a bridge between business users and technical teams, helping drivesuccessful project execution through effective documentation, testing, stakeholderengagement, and change management.

Key ResponsibilitiesBusiness Analysis & Requirements Gathering

• Collaborate with stakeholders to understand business objectives, operationalchallenges, and system requirements.
• Conduct discovery sessions, workshops, and interviews to gather and documentbusiness requirements.
• Analyze current business processes and identify opportunities for improvement,automation, and efficiency.
• Define, track, and report on key process metrics (KPIs) and operational baselines tomeasure the quantitative impact of transformation initiatives.
• Apply continuous improvement methodologies to eliminate process waste (Muda) priorto system automation.
• Create process maps, workflow diagrams, use cases, and functional specifications.

System Implementation & Project Support

• Support the implementation, enhancement, and maintenance of business applicationsand enterprise systems.
• Assist in project planning, timeline development, and implementation activities.
• Coordinate with technical teams to ensure business requirements are accuratelytranslated into system solutions.
• Monitor project progress and provide regular status updates to stakeholders.

Documentation & Technical Writing

• Develop and maintain business requirements documents (BRDs), functionalspecifications, user guides, standard operating procedures (SOPs), and trainingmaterials.
• Ensure project documentation is complete, accurate, and aligned with businessobjectives.
• Create reports, presentations, and implementation materials for various stakeholdergroups.

Testing & Quality Assurance

• Develop test scenarios, test cases, and acceptance criteria based on businessrequirements.
• Execute functional and user acceptance testing (UAT) activities.
• Document defects, coordinate issue resolution, and validate system fixes.
• Ensure delivered solutions meet quality standards and business expectations.

Training & Change Management

• Facilitate user training sessions and system demonstrations for internal and externalstakeholders.
• Support change management initiatives to drive user adoption and successfulimplementation.
• Provide post-implementation support and assist users with system-related inquiries.

Stakeholder Management

• Act as a liaison between business units, project teams, and technical resources.
• Communicate project updates, risks, and issues to relevant stakeholders.
• Build strong relationships with business leaders and end users to understand evolvingbusiness needs.

QualificationsRequired

• Bachelor's degree in Business Administration, Information Technology, ComputerScience, Industrial Engineering, or a related field.
• At least 2-5 years of experience in Business Analysis, Systems Analysis, ERPImplementation, Project Coordination, or similar roles.
• Experience gathering and documenting business requirements.
• Strong understanding of business process mapping and workflow analysis.
• Experience creating user guides, SOPs, and business documentation.
• Experience conducting user training and stakeholder presentations.
• Exposure to software implementation projects and system testing activities.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office Suite and Google Workspace.

Preferred

• Experience with ERP systems such as ERPNext, SAP, Oracle, Microsoft Dynamics,NetSuite, or similar platforms.
• Familiarity with SQL, databases, and reporting tools.
• Experience supporting process improvement or digital transformation initiatives.
• Knowledge of Agile, Waterfall, or hybrid project methodologies.
• Exposure to change management and user adoption activities.
• Exposure to Lean, Six Sigma, or similar continuous improvement frameworks (e.g.,Yellow or Green Belt) is highly advantageous.
• Familiarity with ITIL framework (specifically Change Management and ServiceTransition) or formal project management methodologies (PMP/PRINCE2/Agile Scrum).

About MicroSourcing

About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply