ERP Support Engineer

MicroSourcing; Quezon City; Hybrid; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative environment

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing is seeking an ERP Support Engineer in Eastwood, Quezon City, on a hybrid setup with day shifts for a fixed-term engagement. The role focuses on frontline technical support for internal ERP systems, managing issues, and optimizing usage for customers.

The ideal candidate will troubleshoot effectively, communicate clearly, and proactively identify patterns to prevent problems. Fresh graduates are welcome if they meet core competencies and there is a potential for growth within the

Qualifications

• Bachelor's degree in Programming, Computer Science, Information Technology, or related field.
• Fresh Graduates are encouraged to apply if they meet behavioral competencies.
• Certification or training in quality management or customer success frameworks is a plus.

Responsibilities

• Provide frontline technical support for ERP applications and resolve customer concerns.
• Diagnose root causes of bugs and trace configurations to craft resolutions.
• De-escalate conflict during high-stakes customer interactions and manage expectations.
• Identify usage patterns and risks to prevent churn and issues.
• Maintain organization and meet customer milestones and deadlines.

Skills

ERP awareness

Troubleshooting

Relationship management

Analytical thinking

Communication

Education

Bachelor's degree in CS/IT

Job description

Discover your 100% YOU with MicroSourcing!

Position:

ERP Support Engineer

Location:

Eastwood, Quezon City

Work setup & shift:

Hybrid | Day shift | Fixed Term (6-1 year)

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The ERP Support Engineer will be responsible for providing front-line technical support and relationship management for users of our internal ERP systems. They will oversee troubleshooting, manage technical friction, and proactively identify usage patterns to ensure customers maximize value from the technology stack.

Main Activities And Responsibilities

• Provide general maintenance and production support for ERP applications and resolve customer concerns.
• Diagnose the root cause of reported bugs and systematically trace code or system configurations to construct resolution plans aligned with customer goals.
• Handle difficult conversations with level-headedness and de-escalate conflict during high-stakes customer interactions.
• Actively seek out patterns in data to identify risks before they lead to customer churn or escalated issues.
• Manage time efficiently, stay organized, and follow through on customer milestones and deadlines even when internal roadblocks emerge.
• Continuously learn and adapt decision-making models based on evolving enterprise software and business technology realities.

Core Competencies

• High Cognitive Capability & Logical Reasoning (Engine): Ability to process new information, spot patterns, and quickly extract the core problem from a messy set of requirements.
• Conscientiousness & Systematic Persistence (Drive): Demonstrates self-discipline, organization, and acts as a "mover" who systematically traces errors and effectively uses feedback to progress instead of giving up.
• Openness to Experience & Continuous Adaptability (Steering): Shows intellectual curiosity, metacognitive adaptability, and eagerness to learn from others to align skills with business objectives.
• High Emotional Intelligence (EQ) and Empathetic Listening: Ability to step into the customer's shoes, understand core pain points, and listen with the intent to understand rather than reply.
• Grit and Personal Agency (Resilience & Self-Discipline): Self-motivated tenacity to use every resource to find a solution, managing one's own time without requiring micro-management.
• Proactive Problem-Solving and Analytical Curiosity: Thinks steps ahead of clients, actively seeking patterns in data to proactively construct resolution plans preventing future issues.

What You Need

• Bachelor's degree in Programming, Computer Science, Information Technology, or other relevant degrees.
• Fresh Graduates are highly encouraged to apply, provided they meet the minimum threshold across all six behavioral competencies.
• Certification or training in standard quality management systems or customer success frameworks preferred.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply