Senior Business Analyst

Manatal; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing seeks a Senior Business Analyst in Parañaque City with a hybrid work setup. You will gather requirements, translate them into specs, and design real-time dashboards for critical KPIs.

You will drive root-cause analyses of SLA variances and build data-driven business cases for strategic initiatives. Ideal candidates have 5+ years in BA, especially in BPO/shared services, and proficiency in Power BI, Tableau, Excel, and BPMN/Visio/Lucidchart.

Qualifications

• 5+ years of BA experience in BPO/shared services or high-volume ops.
• Experience in a senior/lead role (2+ years).
• Proven ability to translate data into actionable insights for leadership.

Responsibilities

• Gather and document business requirements via workshops, interviews, and analyses.
• Translate needs into functional specs, user stories, and process maps.
• Design and maintain automated dashboards for real-time KPI visibility.
• Conduct root-cause analysis of SLA breaches and variances to identify improvements.
• Build data-driven business cases and assess feasibility for new initiatives.
• Lead UAT and support change management and system implementations.
• Establish standardized reporting cadences for data integrity across units.
• Collaborate with Senior Project Manager to quantify benefits of process improvements.

Skills

Power BI

Tableau

Advanced Excel

Process mapping

BPMN/Visio/Lucidchart

Communication

SQL

Lean/Six Sigma

Business analysis fundamentals

Strategic thinking

Education

Bachelor's degree in Business/IS/Data Analytics

Tools

Visio

Lucidchart

Job description

Discover your 100% YOU with MicroSourcing!

Position: Senior Business Analyst
Location: Harton Corporate Center, Parañaque City
Work setup & shift: Hybrid | Shifting Schedule

Why join Microsourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Senior Business Analyst, you will:

• Gather and document business requirements using structured workshops, interviews, and document analysis.
• Translate business needs into functional specifications, user stories, and current/future-state process maps.
• Design and maintain automated operational dashboards to provide real-time visibility into key performance metrics.
• Conduct root-cause analysis on SLA breaches and performance variances to identify improvement opportunities.
• Develop data-driven business cases and feasibility assessments to support new strategic initiatives.
• Lead User Acceptance Testing (UAT) and provide analytical support for change management and system implementations.
• Establish standardized reporting cadences to ensure data integrity and consistency across all business units.
• Partner with the Senior Project Manager to quantify benefits and provide the analytical underpinning for process improvements.

What You Need:

Non-negotiables

• Minimum of 5 years of professional experience as a Business Analyst, with 2+ years in a senior or lead role.
• Proven experience in a BPO, shared services, or high-volume operational environment.
• Expert proficiency in data visualization tools (Power BI, Tableau) and advanced Excel.
• Mastery of process mapping techniques and tools such as BPMN, Visio, or Lucidchart.
• Strong communication skills to translate complex data into clear, non-technical recommendations for leadership.
• Bachelor's degree in Business, Information Systems, Data Analytics, or a related field.

Preferred skills/expertise

• Professional Business Analysis certification (e.g., CBAP, CCBA, or equivalent).
• SQL proficiency for direct database querying and advanced data manipulation.
• Familiarity with Lean or Six Sigma methodologies for process optimization.
• Experience building a business analysis or reporting function from the ground up.
• Understanding of the Australian, New Zealand, and Singaporean business and regulatory contexts.
• Strategic mindset capable of connecting operational data to cost drivers and overall business outcomes.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply