ERP Implementation & Process Improvement Analyst

MicroSourcing; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

MicroSourcing is seeking a detail-oriented Business Analyst to support ERP implementation and process improvement across business units in Quezon City, Metro Manila. You will gather requirements, map current processes, facilitate system deployments, and ensure solutions align with operational needs, providing clear documentation and stakeholder alignment.

The role acts as a bridge between business users and IT, coordinating testing, training, change management, and post-implementation support in

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Industrial Engineering, or a related field.
• 2-5 years of experience in Business Analysis, Systems Analysis, ERP implementation or similar roles.
• Experience gathering and documenting business requirements.
• Strong understanding of business process mapping and workflow analysis.
• Experience creating user guides, SOPs, and business documentation.
• Experience conducting user training and stakeholder presentations.

Responsibilities

• Collaborate with stakeholders to understand business objectives and system requirements.
• Gather and document business requirements through workshops and interviews.
• Map current processes and identify improvement opportunities and automation potential.
• Define and track KPIs and baselines to measure impact of transformations.
• Support system implementation, enhancements, and maintenance.
• Develop BRDs, functional specs, user guides, and training materials.
• Create test scenarios, test cases, and coordinate UAT and defect resolution.
• Facilitate user training and change management initiatives.

Skills

Analytical thinking

Problem solving

Communication skills

Requirements gathering

Stakeholder management

Process mapping

Education

Bachelor's degree in Business Administration or IT/CS/Industrial Engineering

Tools

ERPNext

SQL basics

Reporting tools

Job description

Job Title: Business Analyst (ERP Implementation & Process Improvement)

Work Setup: Hybrid, Dayshift

Location: Quezon City

Position Summary

We are seeking a detail-oriented and analytical Business Analyst to support business process improvement and system implementation initiatives. The successful candidate will work closely with stakeholders to gather and analyze requirements, map business processes, facilitate system implementations, conduct user training, and ensure solutions align with operational needs.

This role serves as a bridge between business users and technical teams, helping drive successful project execution through effective documentation, testing, stakeholder engagement, and change management.

Key Responsibilities

Business Analysis & Requirements Gathering

• Collaborate with stakeholders to understand business objectives, operational challenges, and system requirements.
• Conduct discovery sessions, workshops, and interviews to gather and document business requirements.
• Analyze current business processes and identify opportunities for improvement, automation, and efficiency.
• Define, track, and report on key process metrics (KPIs) and operational baselines to measure the quantitative impact of transformation initiatives.
• Apply continuous improvement methodologies to eliminate process waste (Muda) prior to system automation.
• Create process maps, workflow diagrams, use cases, and functional specifications.
  
  

System Implementation & Project Support

• Support the implementation, enhancement, and maintenance of business applications and enterprise systems.
• Assist in project planning, timeline development, and implementation activities.
• Coordinate with technical teams to ensure business requirements are accurately translated into system solutions.
• Monitor project progress and provide regular status updates to stakeholders.
  
  

Documentation & Technical Writing

• Develop and maintain business requirements documents (BRDs), functional
  
  

specifications, user guides, standard operating procedures (SOPs), and training materials.

• Ensure project documentation is complete, accurate, and aligned with business objectives.
• Create reports, presentations, and implementation materials for various stakeholder groups.
  
  

Testing & Quality Assurance

• Develop test scenarios, test cases, and acceptance criteria based on business requirements.
• Execute functional and user acceptance testing (UAT) activities.
• Document defects, coordinate issue resolution, and validate system fixes.
• Ensure delivered solutions meet quality standards and business expectations.
  
  

Training & Change Management

• Facilitate user training sessions and system demonstrations for internal and external stakeholders.
• Support change management initiatives to drive user adoption and successful implementation.
• Provide post-implementation support and assist users with system-related inquiries.
  
  

Stakeholder Management

• Act as a liaison between business units, project teams, and technical resources.
• Communicate project updates, risks, and issues to relevant stakeholders.
• Build strong relationships with business leaders and end users to understand evolving business needs.
  
  

Qualifications Required

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Industrial Engineering, or a related field.
• At least 2-5 years of experience in Business Analysis, Systems Analysis, ERP
  
  

Implementation, Project Coordination, or similar roles.

• Experience gathering and documenting business requirements.
• Strong understanding of business process mapping and workflow analysis.
• Experience creating user guides, SOPs, and business documentation.
• Experience conducting user training and stakeholder presentations.
• Exposure to software implementation projects and system testing activities.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office Suite and Google Workspace.
  
  

Preferred

• Experience with ERP systems such as ERPNext, SAP, Oracle, Microsoft Dynamics,NetSuite, or similar platforms.
• Familiarity with SQL, databases, and reporting tools.
• Experience supporting process improvement or digital transformation initiatives.
• Knowledge of Agile, Waterfall, or hybrid project methodologies.
• Exposure to change management and user adoption activities.
• Exposure to Lean, Six Sigma, or similar continuous improvement frameworks (e.g.,Yellow or Green Belt) is highly advantageous.
• Familiarity with ITIL framework (specifically Change Management and Service Transition) or formal project management methodologies (PMP/PRINCE2/Agile Scrum).
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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