Bridal Concierge & Appointment Coordinator

vamasters, Inc.; Ozamiz; On-site; PHP 240,000 - 360,000; Full time

Job summary

vamasters, Inc. is seeking a friendly and organized Customer Service Coordinator to be the first point of contact for our bridal boutique. You will handle calls, respond via SMS and social media, and coordinate fittings while keeping customers updated on order progress.

The ideal candidate has proven customer service experience, excellent English communication, and strong CRM and calendar management skills to ensure a smooth, personal experience from inquiry to final fitting.

Qualifications

• Proven experience in customer service, including handling inbound calls.
• Warm, clear, and confident phone manner with excellent spoken and written English.
• Experience managing customer inquiries through SMS and social media messaging (Facebook and Instagram).
• Hands-on experience with CRM data entry and maintaining accurate customer records.
• Strong organizational skills with experience in appointment booking and calendar management.
• Trustworthy with deadlines, meticulous with details, and able to work without constant oversight.
• Strong communication skills and a genuinely friendly, patient approach with customers.

Responsibilities

• Answer inbound phone calls professionally and return missed calls and voicemails promptly
• Respond to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages
• Book, reschedule, and coordinate fittings, consultations, and other appointments
• Give customers clear, timely updates on the status of their gowns and alterations
• Record all bookings, customer details, and interactions accurately in our CRM system
• Maintain an organized appointment calendar and send reminders and confirmations as needed
• Gather the details needed for each inquiry and route complex requests to the right team member
• Follow up with customers so each one enjoys a smooth, personal experience from inquiry to final fitting

Skills

Customer service

Phone etiquette

English communication

CRM data entry

Calendar management

Written communication

Social media responses

Inquiries handling

Tools

CRM system

Calendar software

Job description

vamasters, Inc. is seeking a friendly and organized Customer Service Coordinator to be the first point of contact for our bridal boutique. You will handle calls, respond via SMS and social media, and coordinate fittings while keeping customers updated on order progress.

The ideal candidate has proven customer service experience, excellent English communication, and strong CRM and calendar management skills to ensure a smooth, personal experience from inquiry to final fitting.