Remote Bridal Concierge & Vendor Matchmaker

Wedded Wonderland; Metro Manila; Remote; PHP 420,000 - 720,000; Full time

Job summary

Wedded Wonderland is seeking an Online Wedding Coordinator to warmly guide brides from first enquiry to booking. This advisory, online-only role is fully remote from the Philippines, with no on-site weddings.

You will handle inquiries via chat, WhatsApp, and email, conduct discovery calls, connect brides with the right vendors and packages, and keep notes in our CRM for smooth, personalised service.

Qualifications

• 2+ years in a client-facing role such as customer service, hospitality, events or bridal.
• Excellent written and spoken English, with a warm, polished tone suited to a luxury brand.
• Confidence on video calls and ability to build rapport with brides from different cultures.
• Strong organization: manage 30+ active conversations with consistent follow-ups.
• Experience using a CRM or helpdesk, and comfort with Google Workspace.
• A reliable laptop, stable internet and a quiet place to take calls.

Responsibilities

• Reply to new enquiries on website chat, WhatsApp and email within agreed response times.
• Run short discovery calls by video or phone to learn each bride's date, destination, guest count, budget, style and traditions.
• Be the bride's go-to contact from first enquiry until she has booked, with regular check-ins.

Skills

Customer service

Communication

CRM experience

Google Workspace

Video calls

Organization

Second language

Tools

CRM / Helpdesk

Google Workspace

Job description

Wedded Wonderland is seeking an Online Wedding Coordinator to warmly guide brides from first enquiry to booking. This advisory, online-only role is fully remote from the Philippines, with no on-site weddings.

You will handle inquiries via chat, WhatsApp, and email, conduct discovery calls, connect brides with the right vendors and packages, and keep notes in our CRM for smooth, personalised service.