Customer Service Coordinator

VA Masters; Maasin; Remote; PHP 240,000 - 360,000; Full time

Job summary

vamasters, Inc. is seeking a Customer Service Coordinator to be the first point of contact for brides seeking custom gowns and alterations. You will handle calls, respond to messages on SMS and social media, and coordinate fittings while keeping customers updated on order progress.

The role requires a warm phone manner, excellent English, and strong organizational skills to manage bookings and CRM records. Remote-friendly work is available for this position.

Qualifications

• Minimum proven customer service experience.
• Professional phone manner with clear English.
• Experience handling inquiries via SMS and social media.
• Hands-on with CRM data entry and maintaining records.
• Strong organizational skills for bookings and calendar management.
• Independent, deadline-minded and able to work remotely.

Responsibilities

• Answer inbound calls professionally and return messages promptly.
• Respond to inquiries via SMS, Facebook Messenger, and Instagram Direct Messages.
• Book, reschedule, and coordinate fittings and appointments.
• Provide customers with clear, timely updates on gown progress.
• Record all bookings and customer interactions in the CRM.
• Maintain organized calendar; send reminders and confirmations.

Skills

Customer service

Phone professionalism

CRM data entry

Appointment scheduling

Organizational skills

Remote work capable

Clear communication

Tools

CRM software

Job description

Job Summary:

A bride's calls, messages, and fittings should feel effortless, and a warm, organized Customer Service Coordinator will make them so at our boutique, which specializes in custom gowns and alterations. You will be the first point of contact, answering calls, responding to messages across SMS and social media, booking and coordinating fittings, and keeping customers updated on the progress of their orders. A friendly, clear phone manner, excellent organizational skills, and experience keeping customer records accurate in a CRM make for the ideal candidate.

Key Responsibilities:

• - Answer inbound phone calls professionally and return missed calls and voicemails promptly
• - Respond to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages
• - Book, reschedule, and coordinate fittings, consultations, and other appointments
• - Give customers clear and timely updates on the status of their gowns and alterations
• - Record all bookings, customer details, and interactions accurately in our CRM system
• - Maintain an organized appointment calendar and send reminders and confirmations as needed
• - Gather the details needed for each inquiry and route complex requests to the right team member
• - Follow up with customers to make sure each one receives a smooth, personal experience from inquiry to final fitting

Mandatory Skills:

• - Proven experience in customer service, including handling inbound calls
• - Warm, clear, and confident phone manner with excellent spoken and written English
• - Experience managing customer inquiries through SMS and social media messaging (Facebook and Instagram)
• - Hands-on experience with CRM data entry and maintaining accurate customer records
• - Strong organizational skills with experience in appointment booking and calendar management
• - Clear-headed, deadline-minded, and well suited to independent remote work
• - Strong communication skills and a genuinely friendly, patient approach with customers

Preferred Skills:

• - Experience using Cloud Bridal or a similar boutique or appointment management system
• - Background in bridal, fashion, retail, or other appointment-based customer service
• - Familiarity with the expectations of customers preparing for weddings and special events
• - Ability to stay calm and empathetic with customers on time-sensitive or emotional occasions
• - Comfortable running several conversations and channels side by side without letting quality slip

Why Join Us:

Join a small, caring team that helps customers feel confident and celebrated on some of the most important days of their lives. You will play a central role in creating a smooth, personal experience for every customer, with room to grow as the business does. If you love helping people and keeping things running beautifully, we would love to hear from you.