Customer Service Representative

Tavor Perry; San Carlos; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tavor Perry is seeking a friendly and organized Customer Service Coordinator for our bridal boutique in the Philippines. You will be the first point of contact, handling calls, chats, and coordinating fittings to keep customers informed from inquiry to final fitting.

Ideal candidates have strong English communication, excellent organizational skills, and experience with CRM data entry and appointment management. Join a small team focused on personal, seamless customer experiences.

Qualifications

• Proven experience in customer service, including handling inbound calls.
• Warm, clear, and confident phone manner with excellent spoken and written English.
• Experience handling customer inquiries through SMS and social media messaging (Facebook and Instagram).
• Hands-on experience with CRM data entry and keeping customer records accurate.
• Strong organizational skills with experience in appointment booking and calendar management.
• Prompt in your replies, precise in your records, and self-reliant without constant guidance.
• Strong communication skills and a genuinely friendly, patient approach with customers.

Responsibilities

• Pick up inbound phone calls professionally and return missed calls and voicemails promptly.
• Reply to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages.
• Book, reschedule, and coordinate fittings, consultations, and other appointments.
• Keep customers clearly and promptly informed about the status of their gowns and alterations.
• Log every booking, customer detail, and interaction accurately in our CRM system.
• Keep the appointment calendar organized and send reminders and confirmations as needed.
• Collect the details needed for each inquiry and pass complex requests to the right team member.
• Check in with customers so each one enjoys a smooth, personal experience from inquiry through to the final fitting.

Skills

Customer service

Inbound calls

CRM data entry

English communication

Calendar management

SMS & social media

Organizational skills

Tools

CRM system

Cloud Bridal

Booking system

Job description

Job Summary

Anyone shopping for a custom gown wants to feel looked after from the first hello, and a warm, organized Customer Service Coordinator will make sure they do at our boutique, which specializes in custom gowns and alterations. You will be the first point of contact, picking up calls, replying to messages across SMS and social media, booking and coordinating fittings, and keeping customers informed on the progress of their orders. A friendly, clear phone manner, excellent organizational skills, and experience keeping customer records accurate in a CRM make for the ideal candidate.

Key Responsibilities

• Pick up inbound phone calls professionally and return missed calls and voicemails promptly
• Reply to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages
• Book, reschedule, and coordinate fittings, consultations, and other appointments
• Keep customers clearly and promptly informed about the status of their gowns and alterations
• Log every booking, customer detail, and interaction accurately in our CRM system
• Keep the appointment calendar organized and send reminders and confirmations as needed
• Collect the details needed for each inquiry and pass complex requests to the right team member
• Check in with customers so each one enjoys a smooth, personal experience from inquiry through to the final fitting

Mandatory Skills

• Proven experience in customer service, including handling inbound calls
• Warm, clear, and confident phone manner with excellent spoken and written English
• Experience handling customer inquiries through SMS and social media messaging (Facebook and Instagram)
• Hands-on experience with CRM data entry and keeping customer records accurate
• Strong organizational skills with experience in appointment booking and calendar management
• Prompt in your replies, precise in your records, and self-reliant without constant guidance
• Strong communication skills and a genuinely friendly, patient approach with customers

Preferred Skills

• Experience using Cloud Bridal or a similar boutique or appointment management system
• Background in bridal, fashion, retail, or other appointment-based customer service
• Familiarity with the expectations of customers preparing for weddings and special events
• Ability to stay calm and empathetic with customers on time-sensitive or emotional occasions
• Able to stay attentive to several conversations and channels during a busy shift, answering each one well

Why Join Us

Be part of a small, caring team that helps customers feel confident and celebrated on some of the most important days of their lives. You will play a central role in creating a smooth, personal experience for every customer, with room to grow as the business does. If you love helping people and keeping things running beautifully, we would love to hear from you.