Bridal Boutique Customer Care Coordinator

vamasters, Inc.; Maasin; Remote; PHP 240,000 - 360,000; Full time

Job summary

vamasters, Inc. is seeking a Customer Service Coordinator to be the first point of contact for brides seeking custom gowns and alterations. You will handle calls, respond to messages on SMS and social media, and coordinate fittings while keeping customers updated on order progress.

The role requires a warm phone manner, excellent English, and strong organizational skills to manage bookings and CRM records. Remote-friendly work is available for this position.

Qualifications

• Minimum proven customer service experience.
• Professional phone manner with clear English.
• Experience handling inquiries via SMS and social media.
• Hands-on with CRM data entry and maintaining records.
• Strong organizational skills for bookings and calendar management.
• Independent, deadline-minded and able to work remotely.

Responsibilities

• Answer inbound calls professionally and return messages promptly.
• Respond to inquiries via SMS, Facebook Messenger, and Instagram Direct Messages.
• Book, reschedule, and coordinate fittings and appointments.
• Provide customers with clear, timely updates on gown progress.
• Record all bookings and customer interactions in the CRM.
• Maintain organized calendar; send reminders and confirmations.

Skills

Customer service

Phone professionalism

CRM data entry

Appointment scheduling

Organizational skills

Remote work capable

Clear communication

Tools

CRM software

Job description

vamasters, Inc. is seeking a Customer Service Coordinator to be the first point of contact for brides seeking custom gowns and alterations. You will handle calls, respond to messages on SMS and social media, and coordinate fittings while keeping customers updated on order progress.

The role requires a warm phone manner, excellent English, and strong organizational skills to manage bookings and CRM records. Remote-friendly work is available for this position.