Customer Service Virtual Assistant

VA Masters; Ozamiz; On-site; PHP 240,000 - 360,000; Full time

Job summary

vamasters, Inc. is seeking a friendly and organized Customer Service Coordinator to be the first point of contact for our bridal boutique. You will handle calls, respond via SMS and social media, and coordinate fittings while keeping customers updated on order progress.

The ideal candidate has proven customer service experience, excellent English communication, and strong CRM and calendar management skills to ensure a smooth, personal experience from inquiry to final fitting.

Qualifications

• Proven experience in customer service, including handling inbound calls.
• Warm, clear, and confident phone manner with excellent spoken and written English.
• Experience managing customer inquiries through SMS and social media messaging (Facebook and Instagram).
• Hands-on experience with CRM data entry and maintaining accurate customer records.
• Strong organizational skills with experience in appointment booking and calendar management.
• Trustworthy with deadlines, meticulous with details, and able to work without constant oversight.
• Strong communication skills and a genuinely friendly, patient approach with customers.

Responsibilities

• Answer inbound phone calls professionally and return missed calls and voicemails promptly
• Respond to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages
• Book, reschedule, and coordinate fittings, consultations, and other appointments
• Give customers clear, timely updates on the status of their gowns and alterations
• Record all bookings, customer details, and interactions accurately in our CRM system
• Maintain an organized appointment calendar and send reminders and confirmations as needed
• Gather the details needed for each inquiry and route complex requests to the right team member
• Follow up with customers so each one enjoys a smooth, personal experience from inquiry to final fitting

Skills

Customer service

Phone etiquette

English communication

CRM data entry

Calendar management

Written communication

Social media responses

Inquiries handling

Tools

CRM system

Calendar software

Job description

Job Summary:

A bride's first impression of a boutique is often a phone call or a message, and a warm, organized Customer Service Coordinator will make that impression a lovely one for our custom gown and alterations boutique. You will be the first point of contact, answering calls, responding to messages across SMS and social media, booking and coordinating fittings, and keeping customers updated on the progress of their orders. A friendly, clear phone manner, excellent organizational skills, and experience keeping customer records accurate in a CRM make for the ideal candidate.

Key Responsibilities:

• Answer inbound phone calls professionally and return missed calls and voicemails promptly
• Respond to customer inquiries via SMS, Facebook Messenger, and Instagram Direct Messages
• Book, reschedule, and coordinate fittings, consultations, and other appointments
• Give customers clear, timely updates on the status of their gowns and alterations
• Record all bookings, customer details, and interactions accurately in our CRM system
• Maintain an organized appointment calendar and send reminders and confirmations as needed
• Gather the details needed for each inquiry and route complex requests to the right team member
• Follow up with customers so each one enjoys a smooth, personal experience from inquiry to final fitting

Mandatory Skills:

• Proven experience in customer service, including handling inbound calls
• Warm, clear, and confident phone manner with excellent spoken and written English
• Experience managing customer inquiries through SMS and social media messaging (Facebook and Instagram)
• Hands-on experience with CRM data entry and maintaining accurate customer records
• Strong organizational skills with experience in appointment booking and calendar management
• Trustworthy with deadlines, meticulous with details, and able to work without constant oversight
• Strong communication skills and a genuinely friendly, patient approach with customers

Preferred Skills:

• Experience using Cloud Bridal or a similar boutique or appointment management system
• Background in bridal, fashion, retail, or other appointment-based customer service
• Familiarity with the expectations of customers preparing for weddings and special events
• Ability to stay calm and empathetic with customers on time-sensitive or emotional occasions
• Capable of steering several conversations and channels through the same day without losing track of any

Why Join Us:

Join a small, caring team that helps customers feel confident and celebrated on some of the most important days of their lives. You will play a central role in creating a smooth, personal experience for every customer, with room to grow as the business does. If you love helping people and keeping things running beautifully, we would love to hear from you.