Inbound Call Concierge & Appointment Coordinator

vamasters, Inc.; Cavite City; On-site; PHP 180,000 - 240,000; Full time

Job summary

vamasters, Inc. is seeking an inbound call receptionist to be the first voice customers hear. The successful candidate will answer calls promptly, understand needs, and turn inquiries into booked service appointments.

You should have excellent spoken and written English, a warm, professional phone manner, and reliable attendance to handle a steady daily call volume. You will use our CRM to capture customer details, schedule appointments, and update records after each call.

Qualifications

• Excellent spoken and written English with clear pronunciation.
• Proven experience in inbound calls, customer service, receptionist, or appointment setting roles.
• Confident phone manner and the ability to guide callers to book.
• Comfortable handling a steady daily volume of inbound calls.
• Fast, accurate data entry and the ability to learn new CRM quickly.
• Highly punctual with an excellent attendance record.

Responsibilities

• Pick up every inbound call promptly and professionally so no customer inquiry goes unanswered.
• Pin down each caller’s service needs and capture accurate customer details (name, address, contact information, and issue).
• Turn inquiries into confirmed bookings by guiding callers toward scheduling a service appointment.
• Book, reschedule, and confirm appointments in our in-house CRM and calendar system.
• Enter and update customer records accurately after each call.
• Answer common questions about our services and explain next steps clearly.
• Return missed calls and follow up on voicemails quickly so every lead is captured.
• Pass urgent or complex requests to the team when needed.

Skills

Inbound calls

Customer service

Phone manner

CRM data entry

English proficiency

Attendance

Job description

vamasters, Inc. is seeking an inbound call receptionist to be the first voice customers hear. The successful candidate will answer calls promptly, understand needs, and turn inquiries into booked service appointments.

You should have excellent spoken and written English, a warm, professional phone manner, and reliable attendance to handle a steady daily call volume. You will use our CRM to capture customer details, schedule appointments, and update records after each call.