Branch Operations Reserve Officer (Service & Compliance)

Rizal Commercial Banking Corporation (RCBC); Catarman; On-site; PHP 223,000 - 469,000; Full time

Job summary

Rizal Commercial Banking Corporation (RCBC) is seeking a Branch Banking Operations professional to cover absentee roles in Catarman. The role requires strict adherence to bank policies, AMLA and BSP regulations, and delivering excellent customer service to support business objectives.

The candidate should hold a four-year degree in business or a related field, with strong knowledge of branch procedures and willingness to work across branches in the assigned area.

Qualifications

• Bachelor's degree in business or related field.
• Experience with bank policies and branch operations.
• Willing to be assigned to different branches.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Assumes Service Manager (SM), Service Officer (SO), Service Associate (SA), SA-Pickup Teller in their absence.
• Assists in performing compliance reviews on a case-by-case basis as assigned by the Regional Service Head.
• Performs ad hoc tasks such as investigations/reviews, reconciliation of unbalanced accounts, ATM duties, etc., as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within set limits, approvals, and authorities per Bank policies and Operations Manual.

Skills

Customer service

Regulatory compliance

Banking operations

Sales experience

Education

Bachelor's degree in Business

Job description

Rizal Commercial Banking Corporation (RCBC) is seeking a Branch Banking Operations professional to cover absentee roles in Catarman. The role requires strict adherence to bank policies, AMLA and BSP regulations, and delivering excellent customer service to support business objectives.

The candidate should hold a four-year degree in business or a related field, with strong knowledge of branch procedures and willingness to work across branches in the assigned area.