Service Officer

RCBC; Masbate City; On-site; PHP 280,000 - 420,000; Full time

Job summary

RCBC is seeking a branch operations professional to support the Service Manager in Masbate City. The role focuses on vault/ATM cash levels, tellering, and compliance with BSP/AML regulations while delivering excellent customer service.

The position emphasizes maintaining service standards, managing productivity within guidelines, and coaching associates to ensure proper training and performance. Strong knowledge of bank policies is essential.

Qualifications

• Minimum 4-year degree in business or service industry-related field.
• Strong knowledge of bank policies and branch operations.
• Experience in sales/marketing within banking is a plus.

Responsibilities

• Support the Service Manager in branch operations, focusing on vault/ATM cash levels and tellering functions.
• Ensure compliance to regulatory and internal policies and procedures.
• Analyze tasks to increase deposits, fees, and revenue from bank products; promote cross-selling referrals.

Skills

Customer service

Branch operations

Regulatory knowledge

Education

Bachelor's degree in Business

Tools

Banking software

Job description

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Masbate City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.